Support » Plugin: WP Mail SMTP by WPForms » Emails not sending unless prompted

  • Resolved seancowley

    (@seancowley)


    Hi, am running the plugin via Gmail and completed successful tests however the emails are not triggering with my orders. I am currently having to go into each individual order and use the “Resend Order Notification” button before receiving and am concerned my customers are having the same issue.

    Is this common or known?

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  • Plugin Support Sanjeev Aryal

    (@sanzeeb3)

    Hi @seancowley,

    We don’t have any known issues with order emails. Make sure the emails for orders are not disabled in the settings or by any other plugin. Please confirm you’re using Gmail mailer (not SMTP) and WooCommerce, and do not have other similar SMTP plugins activated.

    Thanks!

    Plugin Support Sanjeev Aryal

    (@sanzeeb3)

    Hi @seancowley – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

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