Emails not sending after submit (2 posts)

  1. kristinleeb
    Posted 2 years ago #

    I have successfully implemented my form, but I can't get the emails to send to either the customer or the administrator after pressing the "submit" button.

    My form exists on http://www.claritychiropractic.ca. I have verified via the Submissions that the information is being saved, but I'd like to send a confirmation e-mail to the person who filled out the form, and I'd also like to send a copy of the submission to info@claritychiropractic.ca. I've changed the Actions after Submission to Custom Text to avoid the email error message. Info@claritychiropractic.ca is a working e-mail address on the server. The e-mail to send submissions to and the From e-mail are both info@claritychiropractic.ca. I've also entered some text into both Custom Text in e-mail boxes.


  2. webdorado
    Plugin Author

    Posted 2 years ago #

    Dear kristinleeb,

    First of all please make sure the email is not filtered to the spam or junk email folder.
    - Try using another email address.
    - WordPress uses PHP mail. Perhaps your hosting does not have sendmail enabled. Please contact your hosting provider.
    - Alternatively, you can use SMTP, which should always work.

    You can use this plugin for example: http://wordpress.org/plugins/easy-wp-smtp
    Setting up an external SMTP server, such as GMail should work. But GMail requires authentication.

    Mailer: smtp
    SMTP Authentication: yes
    SMTP Security: SSL
    SMTP Port: 465
    SMTP Username: your gmail full address
    SMTP Password: your gmail password
    SMTP Host: smtp.gmail.com

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