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Emails not sending (39 posts)

  1. Barbara Joy
    Member
    Posted 2 years ago #

    You know, louiseallen I think you've hit the nail on the head! I thought it was an just a random intermittent problem, but saving the post over and over for a couple of days seems to be when it does happens...and sadly those are the posts I've worked longer and harder on....

    Anyone know of another plugin possibly?

  2. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    Hi all,

    I just wanted to let you know that we're looking at all of your subscription emai issues to see if we can find the commonality between them and what the cause might be. We'll post back here when we have something. Thanks for your patience!

  3. louiseallan
    Member
    Posted 2 years ago #

    Hi Richard et al,

    I've just published a post which did not send to subscribers. I made it a draft again, then republished, twice, but still no emails sent...

    Louise

  4. PierM
    Member
    Posted 2 years ago #

    AND there is the issue described above of SOME posting e-mails going out but NOT all of them.
    For instance I don't receive any of my posting e-mails except a quickly redacted "test" post.
    Thank you.

  5. Barbara Joy
    Member
    Posted 2 years ago #

    Besides the email notification problem involving some of the new posts....I am also having a problem with subscribers getting their email notification to confirm subscription to my blog. Sometimes they never get it and sometimes it takes hours. I did a test new subscribe and it took me about 8 hours to get the email notification to confirm subscription.

    I've even tried not saving posts in draft form, but using something else to do all my writing then when I'm ready....copy, paste and post. Still no email.

  6. louiseallan
    Member
    Posted 2 years ago #

    Just informed by some subscribers that they got all FOUR of my email notifications yesterday, while others got NONE... Help!

  7. Monkeyboy
    Member
    Posted 2 years ago #

    I've published another post, and got an email straight away, so assuming other people have got theirs, it seems to be working again for now.

  8. Barbara Joy
    Member
    Posted 2 years ago #

    Nope...still not fixed. Some email notifications go out, others do not. Subscribers are telling me they can't even subscribe....they get no email to confirm subscribe....

    Is there an update coming? Please help!

  9. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    Hi everyone!

    If you are still having issues with emails being sent to your subscribers, could you please contact us via our form located at:

    http://jetpack.me/contact-support/

    This will better allow us to provide personalized support for your particular issue and setup. Please make sure include links to the problematic posts, as well as specific email addresses that didn't receive the new post notifications. Thanks!

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