Emails not sending

  • Resolved Imran Siddiq

    (@flickimp)


    1 year, 10 months ago

    Hi

    The SMTP Emails are fine on the site as I have checked the Logs – and emails are bring sent.

    However a New Reservation email is not getting to the Customer. Emails sent from the reservation page are not getting through either.

    Test emails sent via ‘Check and Log Email’ is going through fine.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author benitolopez

    (@benitolopez)

    1 year, 10 months ago

    Hello,

    Please test again the emails using the default values in the email’s settings.

    Change these options to: https://lopezb.d.pr/i/ELRgQ7

    And change this option to: https://lopezb.d.pr/i/6MUGYU

    I suspect that the problem is related to some incorrect configuration.

    Best,
    Benito

    Thread Starter Imran Siddiq

    (@flickimp)

    1 year, 10 months ago

    Thanks for that;

    Change these options to: https://lopezb.d.pr/i/ELRgQ7
    [This was already like this]

    And change this option to: https://lopezb.d.pr/i/6MUGYU
    [Have followed the image]

    However emails still not going to the customer.

    Plugin Author benitolopez

    (@benitolopez)

    1 year, 10 months ago

    Is this a recent issue? It seems that you’ve been using WP Hotelier for quite some time. Did you notice it before?

    Try to check the logs of your server because I don’t think that the issue is related to WP Hotelier. But to a bad/strict configuration of your server. This is not a know issue of WP Hotelier.

    Thread Starter Imran Siddiq

    (@flickimp)

    1 year, 10 months ago

    Hey

    I’ve now come to the root cause.
    It’s not you.

    It’s GoDaddy.
    I’ve moved a copy of the entire site to SiteGround and all emails and reservations are fine.

    So it’s GoDaddy.
    Will ‘try’ to advise the Client to move Host…

    Damn… GoDaddy…

    Plugin Author benitolopez

    (@benitolopez)

    1 year, 10 months ago

    Great! Thank you for the info.

    Best,
    Benito

Viewing 5 replies - 1 through 5 (of 5 total)
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