Emails Not Sending

  • Resolved jocornishgirl

    (@jocornishgirl)


    4 years ago

    None of my automated emails, including confirmation emails for people who’ve signed up to my list, are sending, so I have people who are stuck in the ‘unconfirned’ category.

    I’ve checked all the connections regarding the sending service and all is good. I have tested the sign up process and I did not receive a confirmation email in my inbox or junk. I tried to send myself a ‘resend confirmation’ email, but just got an error message. What’s up? Can anybody help please?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    4 years ago

    Hi there @jocornishgirl 👋🏽!

    Thank you for reaching out to MailPoet Support!

    None of my automated emails, including confirmation emails for people who’ve signed up to my list, are sending, so I have people who are stuck in the ‘unconfirned’ category.

    This looks like it could be an issue with MailPoet’s task scheduler.

    Can you please review this tutorial “Task Scheduler is not working” part?

    If it is indeed the Task scheduler you might want to change it to another method. More info:

    – https://kb.mailpoet.com/article/129-what-is-the-newsletter-task-scheduler
    – https://kb.mailpoet.com/article/257-setting-the-server-side-cron-linux-cron

    Cheers!

    Thread Starter jocornishgirl

    (@jocornishgirl)

    4 years ago

    Thanks for your response. However, my Task Scheduler appears to be working fine. It says connection successful and ‘last seen error’ is ‘none’ and ‘error’ under sending queue is ‘none’ also.

    Plugin Support Kel C. a11n

    (@kellymetal)

    4 years ago

    Hi there @jocornishgirl,

    Thank you for checking that.

    What is the domain for the site where you are seeing this issue? I’d like to double check your account / plan statuses.

    Also, please send the URL to a page on the site where we can test your sign-up form.

    Elvira K.

    (@treibalen)

    3 years, 11 months ago

    Hi there @jocornishgirl,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)

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