Title: Emails not going Last modified: June 17, 2026 --- # Emails not going * [akhterim](https://wordpress.org/support/users/akhterim/) * (@akhterim) * [1 day, 18 hours ago](https://wordpress.org/support/topic/emails-not-going/) * Hi there, * Since the last woocommerce update yesterday, woocommerce emails are not going. I am using WP MAIL SMTP. Test email is going from the plugin and automatewoo emails are also going. Only woocommerce order emails and order notes emails etc. are not going out. * Please help. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femails-not-going%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/) * (@frankremmy) * [1 day, 17 hours ago](https://wordpress.org/support/topic/emails-not-going/#post-18941080) * Hi [@akhterim](https://wordpress.org/support/users/akhterim/), * That’s frustrating, especially with order notifications down since they’re critical to keeping customers and yourself in the loop on every sale. * The detail that stands out: test emails through WP Mail SMTP work, and AutomateWoo emails go out fine, but only WooCommerce’s own order emails are failing. That’s a useful clue, WooCommerce sends those particular emails through its own background queue (separate from how AutomateWoo or a direct test email gets sent), and that queue depends on your site being able to make a request back to itself behind the scenes. * Could you check Tools → Site Health → look for the “Loopback request” status on the Info tab? If that shows a problem, that’s very likely what’s blocking just the order emails while everything else keeps working. This sometimes gets triggered by a security plugin, firewall rule, or a recent SSL/URL change, things that could coincide with an update without actually being caused by it. * If you’re able to share a copy of your WooCommerce → Status → Logs (especially anything from yesterday around when this started) and the full system status report (WooCommerce → Status → Get system report), that’ll help confirm this quickly one way or the other. * Looking forward to your response. * Thread Starter [akhterim](https://wordpress.org/support/users/akhterim/) * (@akhterim) * [1 day, 17 hours ago](https://wordpress.org/support/topic/emails-not-going/#post-18941136) * Hello * When I cancel an order, cancelled order email is sending and no other is going. * I am sure thing thing started when I updated woocommerce to the latest version. * Thread Starter [akhterim](https://wordpress.org/support/users/akhterim/) * (@akhterim) * [1 day, 17 hours ago](https://wordpress.org/support/topic/emails-not-going/#post-18941142) * Following is the woocommerce status log of recent test order placed * **2026-06-17** 10:06:27 – DEBUG – [Shortcode #1] Place Order flow initiated CONTEXT:{“ order_uid”:”c545687e-52e6-4b2c-82e3-ba06a5dd412d”,”store_url”:”[https://www.bullionmart.ca”](https://www.bullionmart.ca”);,” last_error”:{“type”:2,”message”:”search_by_sku(): Argument #2 ($query_vars) must be passed by reference, value given”,”file”:”/nas/content/live/bullionmart/wp- includes/class-wp-hook.php”,”line”:341},”backtrace”:[{“file”:”/nas/content/live/ bullionmart/wp-content/plugins/woocommerce/includes/class-wc-checkout.php”,”line”: 1310,”function”:”wc_log_order_step”},{“file”:”/nas/content/live/bullionmart/wp- content/plugins/woocommerce/includes/class-wc-ajax.php”,”line”:597,”function”:” process_checkout”,”class”:”WC_Checkout”,”type”:”->”},{“file”:”/nas/content/live/ bullionmart/wp-includes/class-wp-hook.php”,”line”:341,”function”:”checkout”,” class”:”WC_AJAX”,”type”:”::”}],”remote-logging”:false} [](https://www.bullionmart.ca/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=place-order-debug-c545687e-2026-06-17#L2)** 2026-06-17** 10:06:27 – DEBUG – [Shortcode #2] Session updated with checkout data and totals calculated CONTEXT: {“order_uid”:”c545687e-52e6-4b2c-82e3-ba06a5dd412d”,” store_url”:”[https://www.bullionmart.ca”](https://www.bullionmart.ca”);,” last_error”:{“type”:8192,”message”:”Creation of dynamic property WC_Custom_Payment_Gateway_5:: $enable_for_methods is deprecated”,”file”:”/nas/content/live/bullionmart/wp-content/ plugins/woocommerce-custom-payment-gateways/class-wc-custom_payment_gateway_5. php”,”line”:32},”backtrace”:[{“file”:”/nas/content/live/bullionmart/wp-content/ plugins/woocommerce/includes/class-wc-checkout.php”,”line”:1327,”function”:”wc_log_order_step”},{“ file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/ class-wc-ajax.php”,”line”:597,”function”:”process_checkout”,”class”:”WC_Checkout”,” type”:”->”},{“file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook. php”,”line”:341,”function”:”checkout”,”class”:”WC_AJAX”,”type”:”::”}],”remote- logging”:false} * Following is the woocommerce system report * ```wp-block-code WordPress EnvironmentWordPress address (URL): https://www.bullionmart.caSite address (URL): https://www.bullionmart.caWC Version: 10.8.1Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.Action Scheduler Version: ✔ 3.9.3Log Directory Writable: ✔WP Version: ❌ 6.9.1 - There is a newer version of WordPress available (7.0)WP Multisite: –WP Memory Limit: 512 MBWP Debug Mode: –WP Cron: ✔WP Environment Type: productionLanguage: en_USExternal object cache: – Server EnvironmentServer Info: nginxServer Architecture: Linux 6.8.0-1040-gke x86_64PHP Version: 8.4.22PHP Post Max Size: 100 MBPHP Time Limit: 60PHP Max Input Vars: 10000cURL Version: 7.81.0OpenSSL/3.0.2SUHOSIN Installed: –MySQL Version: 8.4.7-7Max Upload Size: 50 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔ DatabaseWC Database Version: 10.7.0WC Database Prefix: wp_Total Database Size: 21086.53MBDatabase Data Size: 19890.58MBDatabase Index Size: 1195.95MBwp_woocommerce_sessions: Data: 2.02MB + Index: 0.03MB + Engine InnoDBwp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDBwp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDBwp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDBwp_woocommerce_order_items: Data: 4.52MB + Index: 2.52MB + Engine InnoDBwp_woocommerce_order_itemmeta: Data: 38.58MB + Index: 39.13MB + Engine InnoDBwp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDBwp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDBwp_woocommerce_shipping_zones: 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(bundle)easy_product_bundle (easy_product_bundle)external (external)grouped (grouped)simple (simple)variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)Connected to WooCommerce.com: ✔Enforce Approved Product Download Directories: –HPOS feature enabled: –Order datastore: WC_Order_Data_Store_CPTHPOS data sync enabled: –Enabled Features: analyticsmarketplaceorder_attributionsite_visibility_badgeemail_improvementsblueprintproduct_instance_cachingcost_of_goods_sold LoggingEnabled: ✔Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 daysLevel threshold: –Log directory size: 54 MB WC PagesShop base: ❌ Page not setCart: #1886 - /cart/ - Contains the [woocommerce_cart] shortcodeCheckout: #1887 - /checkout/ - Contains the [woocommerce_checkout] shortcodeMy account: #1888 - /my-account/ - Contains the [woocommerce_my_account] shortcodeTerms and conditions: #116720 - /terms-conditions/ ThemeName: Avada ChildVersion: 1.0.0Author URL: https://theme-fusion.comChild Theme: ✔Parent Theme Name: AvadaParent Theme Version: 7.14.1Parent Theme Author URL: https://themeforest.net/user/ThemeFusionTheme type: Classic themeWooCommerce Support: ✔ TemplatesOverride: wp-content/themes/Avada/woocommerce/cart/cart.php ❌ Version 10.1.0 is out of date. The core version is 10.8.0Override: wp-content/themes/Avada-Child-Theme/woocommerce/checkout/form-checkout.phpOverride: wp-content/themes/Avada/woocommerce/checkout/form-pay.phpOverride: wp-content/themes/Avada-Child-Theme/woocommerce/checkout/review-order.phpOverride: wp-content/themes/Avada-Child-Theme/woocommerce/checkout/thankyou.phpOverride: wp-content/themes/Avada-Child-Theme/woocommerce/emails/customer-completed-order.php ❌ Version 9.9.0 is out of date. The core version is 10.4.0Override: wp-content/themes/Avada-Child-Theme/woocommerce/emails/customer-on-hold-order.phpOverride: wp-content/themes/Avada-Child-Theme/woocommerce/emails/customer-processing-order.php ❌ Version 9.9.0 is out of date. The core version is 10.4.0Override: wp-content/themes/Avada-Child-Theme/woocommerce/loop/add-to-cart.phpOverride: wp-content/themes/Avada-Child-Theme/woocommerce/loop/price.phpOverride: wp-content/themes/Avada-Child-Theme/woocommerce/single-product/add-to-cart/simple.phpOverride: wp-content/themes/Avada-Child-Theme/woocommerce/single-product/price.phpOverride: wp-content/themes/Avada/woocommerce/single-product/short-description.phpOverride: wp-content/themes/Avada/woocommerce/single-product/tabs/additional-information.phpOverride: wp-content/themes/Avada/woocommerce/single-product/tabs/description.php AdminEnabled Features: activity-panelsanalyticsanalytics-scheduled-importproduct-block-editorexperimental-iapi-mini-cartcouponscore-profilercustomize-storecustomer-effort-score-tracksimport-products-taskexperimental-fashion-sample-productsshipping-smart-defaultsshipping-setting-tourhomescreenmarketingmobile-app-banneronboardingonboarding-taskspattern-toolkit-full-composabilityproduct-custom-fieldsremote-inbox-notificationsremote-free-extensionspayment-gateway-suggestionsprintfulshipping-label-bannersubscriptionsstore-alertstransient-noticeswoo-mobile-welcomewc-pay-promotionwc-pay-welcome-pagelaunch-your-storeDisabled Features: product-data-viewsexperimental-blocksexperimental-iapi-runtimecoming-soon-newsletter-templateminified-jsproduct-pre-publish-modalproducts-catalog-apisettingsasync-product-editor-category-fieldproduct-editor-template-systemuse-wp-horizonrest-api-v4Daily Cron: ✔ Next scheduled: 2026-06-17 19:14:45 -04:00Options: ✔Notes: 194Onboarding: completed Action SchedulerComplete: 422,931Oldest: 2026-05-17 20:05:21 -0400Newest: 2026-06-17 10:21:04 -0400Pending: 216Oldest: 2026-06-16 15:59:04 -0400Newest: 2026-06-22 07:53:18 -0400Failed: 19Oldest: 2026-05-25 02:28:49 -0400Newest: 2026-06-14 19:51:58 -0400Canceled: 3Oldest: 2026-06-12 02:40:41 -0400Newest: 2026-06-17 06:35:39 -0400 Status report informationGenerated at: 2026-06-17 10:26:12 -04:00` ``` * Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/) * (@frankremmy) * [1 day, 15 hours ago](https://wordpress.org/support/topic/emails-not-going/#post-18941289) * Hi [@akhterim](https://wordpress.org/support/users/akhterim/), * Thanks, this is really helpful, that log is actually a fairly new built-in WooCommerce diagnostic specifically meant to trace what happens during checkout, so it’s a good sign it’s available here. * A couple of things I’d like to see before narrowing this down further: * Could you share the complete place-order-debug log for that test order, rather than just the first two entries? It only shows “Place Order flow initiated” and“ Session updated with checkout data and totals calculated,” with nothing after, no order-creation step, no payment step, no email step. If that’s genuinely where it stops, that’s an important clue; if there’s more below it that just didn’t get copied, that’ll show us exactly where things go wrong. Please share it via [https://pastebin.com/](https://pastebin.com/) to keep the forum clean. * Also: what status did that test order end up in right after you placed it (pending payment, processing, on-hold, failed, etc.)? That tells us which specific email should have fired. * And one more: which payment method did you use for that test order? I noticed a PHP deprecation warning from “WooCommerce Custom Payment Gateways” (by Mehdi Akram) logged during that same checkout, so it’d help to know whether that gateway was actually involved in this particular test. * Looking forward to your response. * Thread Starter [akhterim](https://wordpress.org/support/users/akhterim/) * (@akhterim) * [1 day, 15 hours ago](https://wordpress.org/support/topic/emails-not-going/#post-18941315) * FYI: * Cancelled order emails are firing. * Here is the complete log as per my understanding * **2026-06-17** 10:58:12 – DEBUG – [Shortcode #1] Place Order flow initiated CONTEXT:{“ order_uid”:”d17b04c3-0f31-4574-88d4-bb5fa2e82b70″,”store_url”:”[https://www.bullionmart.ca”](https://www.bullionmart.ca”);,” last_error”:{“type”:2,”message”:”search_by_sku(): Argument #2 ($query_vars) must be passed by reference, value given”,”file”:”/nas/content/live/bullionmart/wp- includes/class-wp-hook.php”,”line”:341},”backtrace”:[{“file”:”/nas/content/live/ bullionmart/wp-content/plugins/woocommerce/includes/class-wc-checkout.php”,”line”: 1310,”function”:”wc_log_order_step”},{“file”:”/nas/content/live/bullionmart/wp- content/plugins/woocommerce/includes/class-wc-ajax.php”,”line”:597,”function”:” process_checkout”,”class”:”WC_Checkout”,”type”:”->”},{“file”:”/nas/content/live/ bullionmart/wp-includes/class-wp-hook.php”,”line”:341,”function”:”checkout”,” class”:”WC_AJAX”,”type”:”::”}],”remote-logging”:false} [](https://www.bullionmart.ca/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=place-order-debug-d17b04c3-2026-06-17#L2)** 2026-06-17** 10:58:12 – DEBUG – [Shortcode #2] Session updated with checkout data and totals calculated CONTEXT: {“order_uid”:”d17b04c3-0f31-4574-88d4-bb5fa2e82b70″,” store_url”:”[https://www.bullionmart.ca”](https://www.bullionmart.ca”);,” last_error”:{“type”:8192,”message”:”Creation of dynamic property WC_Custom_Payment_Gateway_5:: $enable_for_methods is deprecated”,”file”:”/nas/content/live/bullionmart/wp-content/ plugins/woocommerce-custom-payment-gateways/class-wc-custom_payment_gateway_5. php”,”line”:32},”backtrace”:[{“file”:”/nas/content/live/bullionmart/wp-content/ plugins/woocommerce/includes/class-wc-checkout.php”,”line”:1327,”function”:”wc_log_order_step”},{“ file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/ class-wc-ajax.php”,”line”:597,”function”:”process_checkout”,”class”:”WC_Checkout”,” type”:”->”},{“file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook. php”,”line”:341,”function”:”checkout”,”class”:”WC_AJAX”,”type”:”::”}],”remote- logging”:false} [](https://www.bullionmart.ca/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=place-order-debug-d17b04c3-2026-06-17#L3)** 2026-06-17** 10:58:12 – DEBUG – [Shortcode #3] Checkout posted data validated CONTEXT: {“payment_method”:”wccpg4″,”order_uid”:”d17b04c3-0f31-4574-88d4-bb5fa2e82b70″,” store_url”:”[https://www.bullionmart.ca”](https://www.bullionmart.ca”);,” last_error”:{“type”:8192,”message”:”Creation of dynamic property WC_Custom_Payment_Gateway_5:: $enable_for_methods is deprecated”,”file”:”/nas/content/live/bullionmart/wp-content/ plugins/woocommerce-custom-payment-gateways/class-wc-custom_payment_gateway_5. php”,”line”:32},”backtrace”:[{“file”:”/nas/content/live/bullionmart/wp-content/ plugins/woocommerce/includes/class-wc-checkout.php”,”line”:1333,”function”:”wc_log_order_step”},{“ file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/ class-wc-ajax.php”,”line”:597,”function”:”process_checkout”,”class”:”WC_Checkout”,” type”:”->”},{“file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook. php”,”line”:341,”function”:”checkout”,”class”:”WC_AJAX”,”type”:”::”}],”remote- logging”:false} [](https://www.bullionmart.ca/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=place-order-debug-d17b04c3-2026-06-17#L4)** 2026-06-17** 10:58:14 – DEBUG – [Shortcode #4] Validated/Created customer and created order object CONTEXT: {“order_id”:116887,”payment_method”:”Interac eTransfer”,” billing”:{“country”:”CA”,”state”:”ON”},”shipping”:{“country”:”CA”,”state”:”ON”},” used_coupons”:[],”totals”:{“subtotal”:1,”shipping”:”0″,”tax”:”0″,”discount”:” 0″,”total”:”1.00″},”cart_items”:[{“id”:66257,”product_id”:47914,”variation_id”: 0,”quantity”:1}],”shipping_methods”:[{“id”:”local_pickup”,”label”:”Pickup from Store”}],”order_uid”:”d17b04c3-0f31-4574-88d4-bb5fa2e82b70″,”store_url”:”[https://www.bullionmart.ca”](https://www.bullionmart.ca”);,” last_error”:{“type”:2,”message”:”search_by_sku(): Argument #2 ($query_vars) must be passed by reference, value given”,”file”:”/nas/content/live/bullionmart/wp- includes/class-wp-hook.php”,”line”:341},”backtrace”:[{“file”:”/nas/content/live/ bullionmart/wp-content/plugins/woocommerce/includes/class-wc-checkout.php”,”line”: 1356,”function”:”wc_log_order_step”},{“file”:”/nas/content/live/bullionmart/wp- content/plugins/woocommerce/includes/class-wc-ajax.php”,”line”:597,”function”:” process_checkout”,”class”:”WC_Checkout”,”type”:”->”},{“file”:”/nas/content/live/ bullionmart/wp-includes/class-wp-hook.php”,”line”:341,”function”:”checkout”,” class”:”WC_AJAX”,”type”:”::”}],”remote-logging”:false} [](https://www.bullionmart.ca/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=place-order-debug-d17b04c3-2026-06-17#L5)** 2026-06-17** 10:58:15 – DEBUG – [Shortcode #5] woocommerce_checkout_order_processed hook ran successfully CONTEXT: {“order_id”:116887,”payment_method”:”Interac eTransfer”,” billing”:{“country”:”CA”,”state”:”ON”},”shipping”:{“country”:”CA”,”state”:”ON”},” used_coupons”:[],”totals”:{“subtotal”:1,”shipping”:”0″,”tax”:”0″,”discount”:” 0″,”total”:”1.00″},”cart_items”:[{“id”:66257,”product_id”:47914,”variation_id”: 0,”quantity”:1}],”shipping_methods”:[{“id”:”local_pickup”,”label”:”Pickup from Store”}],”order_uid”:”d17b04c3-0f31-4574-88d4-bb5fa2e82b70″,”store_url”:”[https://www.bullionmart.ca”](https://www.bullionmart.ca”);,” last_error”:{“type”:2,”message”:”search_by_sku(): Argument #2 ($query_vars) must be passed by reference, value given”,”file”:”/nas/content/live/bullionmart/wp- includes/class-wp-hook.php”,”line”:341},”backtrace”:[{“file”:”/nas/content/live/ bullionmart/wp-content/plugins/woocommerce/includes/class-wc-checkout.php”,”line”: 1363,”function”:”wc_log_order_step”},{“file”:”/nas/content/live/bullionmart/wp- content/plugins/woocommerce/includes/class-wc-ajax.php”,”line”:597,”function”:” process_checkout”,”class”:”WC_Checkout”,”type”:”->”},{“file”:”/nas/content/live/ bullionmart/wp-includes/class-wp-hook.php”,”line”:341,”function”:”checkout”,” class”:”WC_AJAX”,”type”:”::”}],”remote-logging”:false} * Thread Starter [akhterim](https://wordpress.org/support/users/akhterim/) * (@akhterim) * [1 day, 14 hours ago](https://wordpress.org/support/topic/emails-not-going/#post-18941349) * Hello * I have figured out the issue. There was a line of code written in function.php file which may not be compatible to the latest woocommerce version. I have commented that out and things went back to normal. * I need help in one more issue, when we click on the place order button on checkout page, it takes around 15 to 30 seconds to process. This is also very crucial. Please help. * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [1 day ago](https://wordpress.org/support/topic/emails-not-going/#post-18941712) * Hi [@akhterim](https://wordpress.org/support/users/akhterim/)! * Thank you for the update, and I’m glad to hear that you were able to identify the cause of the email issue. It sounds like the custom code in your theme’s ` functions.php` file was interfering with the email trigger, and commenting it out resolved the problem. * Regarding the checkout delay issue, since this is a separate concern from the original topic, could you please create a new support thread for it? Keeping each issue in its own thread helps us track problems more effectively and ensures that future users can more easily find relevant solutions. * Thank you for understanding and cooperation. Viewing 7 replies - 1 through 7 (of 7 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femails-not-going%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [checkout](https://wordpress.org/support/topic-tag/checkout/) * [emails](https://wordpress.org/support/topic-tag/emails/) * 7 replies * 3 participants * Last reply from: [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * Last activity: [1 day ago](https://wordpress.org/support/topic/emails-not-going/#post-18941712) * Status: not resolved