Support » Plugin: Contact Form » ** Emails not going through – Please read **

  • Plugin Author NickDuncan

    (@nickduncan)


    For all those that are struggling with the issue of your emails not being delivered from your contact forms, please note the following:

    1) Mails will not be delivered on your localhost (WAMP, XAMPP etc) installations unless you have a mail service running. For all those that are using a normal hosting company please continue to point 2

    2) Try create a new user account and ensure that the “Send the new user an email about their account.” is enabled. Try do this for your own email address (you can do something like myname+test@domain.com – note the “+test” – WP will see this as a different email address but it will still be delivered to myname@domain.com). If the email does in fact go through then your email settings on your server are OK. If the mail does not go through, please contact your host and ask them to troubleshoot why emails are not being delivered from your website.

    3) If point 2 was successful, please go to your email account and make sure that the contact form emails have not been delivered to your spam or junk folders.

    4) Please double check that the email address you had entered in the contact form builder page is correct (no spaces)

    5) If you are using a plugin such as SendGrid or a similar plugin, please make sure your settings are correct. These plugins usually come with a test feature that allows you to send test emails from your dashboard to make sure the settings are correct.

    If you are still stuck, please get in touch with me on the support forums here https://wordpress.org/support/plugin/contact-form-ready/ and I will try my best to help you.

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  • Hi Duncan, I was having trouble with email not going through using Contact Form 7 and decided to try your plugin instead. Unfortunately the emails are still not going through. I’ve checked the bulk folder (spam / junk) but no messages there either. I use the free workspace email offered by godaddy with my hosting account. I called them but they said that there shouldn’t be any issues. Any advice??

Viewing 1 replies (of 1 total)
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