Emails not going even after SMTP install

  • Resolved yogeshgemini

    (@yogeshgemini)


    5 years, 6 months ago

    Hello
    i had issues earlier with woo commerce email for new orders and note to customers or password reset emails
    it stopped
    so i installed SMTP it worked for few months , now from last week that also stopped
    i have changed my email address also, tried different smtp plugins as well
    but email just works till 11-12 in morning, then it stops working for full day and starts again in morning works again till 11-12am then again stops
    i have disabled all plugin except woocommerce and tried nothing helped

Viewing 3 replies - 1 through 3 (of 3 total)
  • Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    5 years, 6 months ago

    Hi!

    This sounds like an intermittent issue that may be server related.

    You can test that out by installing an Email Logging plugin and seeing if those emails are logged during the time they are not being sent out. If they are, then the issue is further down the line. WooCommerce creates the email and “hands it off to be sent”. If it’s in the email log, then WooCommerce has done all that it can.

    Cheers,

    Thread Starter yogeshgemini

    (@yogeshgemini)

    5 years, 6 months ago

    earlier email logging were showing error SMTP data error, now that error also not showing

    Plugin Support RK a11n

    (@riaanknoetze)

    5 years, 6 months ago

    Just to expand on my colleagues answer a bit more:

    The first thing to do is to make sure that emails are correctly triggered in WordPress / WooCommerce. To do this, please install the https://wordpress.org/plugins/email-log/ plugin and place a test order. As soon as the order has been placed, you should see a log of all the emails that were triggered in a new admin menu item under **Email Log > View Logs**.

    If your order notification email shows up there, but not in your inbox, you would need to get in touch with your website hosting provider for more support on this. The reason for this is that, from a WordPress / WooCommerce perspective, everything is working – but emails could be blocked from sending by your hosting server. The reasons *why* it’s blocked varies, but common ones include:

    * Blacklisted IPs
    * Server Firewalls
    * Automatic filtering of emails that bypasses the spam folder

Viewing 3 replies - 1 through 3 (of 3 total)
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