Emails not being sent to customers after paypal order, IPN IS FINE (2 posts)

  1. vagabonding
    Posted 2 years ago #

    hi, i have pulled a lot of hair to deal with this stubborn issue.

    i had a working site prior to updating wordpress and woocomerce, but the site got botched and i have been dealing with the bugs ever since.

    right now the emails woocommerce should be sending on a paypal order is still showing pending. Even though it should automatically change to processing.

    i can manually change this order myself and it does seem to send out emails.

    i have checked the IPN from paypal and it does ping the site.

    i have consulted the woocommerce guides for paypal and email, as well as creating support tickets, nothing has helped!

    please help!


  2. shawn_smith
    Posted 2 years ago #

    This isn't really a WC or PayPal issue.

    It's more to do with WP and its CRON that schedules things to be done.

    If you are having issues, I'd suggest that you do one or both of the following;

    1. Replace the internal CRON with something more reasonable. See this example - https://support.hostgator.com/articles/specialized-help/technical/wordpress/how-to-replace-wordpress-cron-with-a-real-cron-job
    2. Use an external SMTP for routing emails. I'd recommend using something like SendGrid. They have a plugin so it's a fairly simple process to get it working.

    If you only want to do one of the above, then do the second.



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