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WP Email Capture
[resolved] Emails not being sent (13 posts)

  1. marketingthechange
    Member
    Posted 11 months ago #

    Hi,
    Im having some trouble with the plugin. I am using it on a site I have built called Hope Initiatives
    When I sign up using a number of different emails i don't receive conformation. I have tried uninstalling it and re installing it. Any ideas?

    I can see the unconfirmed emails are registering.

    https://wordpress.org/plugins/wp-email-capture/

  2. marketingthechange
    Member
    Posted 11 months ago #

    Or is there anyway to export the list of unconfirmed emails?

  3. Rhys Wynne
    Member
    Plugin Author

    Posted 11 months ago #

    Hi,

    This appears to be an issue with how your emails are being sent & set up. A good idea is to use something like WP Mail SMTP to send emails via SMTP instead.

    Rhys

  4. marketingthechange
    Member
    Posted 11 months ago #

    Thanks I have installed the WP Mail SMTP and got the test emails to work. However wp capture is still not sending emails is there something I need to add / remove to the plug in to make it link with the WP Mail SMTP?

  5. Rhys Wynne
    Member
    Plugin Author

    Posted 11 months ago #

    Hmmmm......

    What is the email address in the "From Which Email Address" field? I know some hosts don't allow you to send email if it's from a generic email address. Something like a gmail/hotmail/whatever. I would match the email address with your domain name, that way the host knows it is coming from your site.

    Hope that helps!

  6. marketingthechange
    Member
    Posted 11 months ago #

    its sending from - [ email redacted, please don't post email addresses in a public forum ] any other ideas?
    Or is there a way of seeing the Temporary e-mails list

  7. marketingthechange
    Member
    Posted 11 months ago #

    ****@domain.org

    Thanks you so much for your support!

  8. Rhys Wynne
    Member
    Plugin Author

    Posted 11 months ago #

    There's no way of seeing the temporary emails list.

    Ummm.....my advice would be to speak to your host. They should be able to tell you where your emails are going.

    Are you getting emails from WordPress (like notifications)?
    Are your emails going into spam?

  9. marketingthechange
    Member
    Posted 11 months ago #

    Well after about 30mins with the hosting company it seem to be getting stuck in there spam filters.... There looking into it will let you know the out come. Thanks for all your help

  10. Rhys Wynne
    Member
    Plugin Author

    Posted 11 months ago #

    No problem :)

    If there's anything at my end that can make it go through your spam filters easier please let me know. If the host comes back with anything I'd love to hear it.

    Rhys

  11. CBDesign58
    Member
    Posted 10 months ago #

    I am having the same issue. Can you please let me know if this was resolved and what I should do? Thanks!

    Cathy

  12. Rhys Wynne
    Member
    Plugin Author

    Posted 10 months ago #

    Hi Cathy,

    Have you read through the above steps? It appears to be more of a hosting problem rather than a plugin.

    Rhys

  13. CBDesign58
    Member
    Posted 10 months ago #

    Hi Rhys,
    Thanks for getting back to me. I used the suggestion of creating an email with the @site-name to it and that worked!

    Cathy

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