Support » Plugin: Subscribe to Comments » Emails not being sent

  • I have this plugin installed on a multisite install, and my users are reporting that it works and sends email notifications on some sites, but not with others. I did notice on one site, where it isn’t working, the theme is a Genesis child theme and I don’t see the checkbox to subscribe for email notifications. Is that a requirement?

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  • Hey Dan,

    Yes, the problem there is most probably the theme. If the plugin is working on some sites of a multisite but not others then your email setup is most probably fine.

    And, of course, users won’t be able to subscribe if no checkbox is present prompting them to 🙂

    Check with the theme developer…

    Best,
    Jason

    I was asked to switch to CRON notifications. I set everything up and now when I try and send a notification the emails are queued but never sent. I do get a notice that they were sent, but they remain in queue and none of my subscribers receive them. This has been going on for 3 months.
    Help

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