Support » Plugin: Woo Custom Emails Per Product » Emails in MY order Notifications, not Client emails

  • I have created a custom email, but it only shows up in the email notification that I get to say that an order has been placed. It does not get attached to the email that goes to the client.

    My custom email has specific instructions to the client that they require.


    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author alexmustin


    Hi @poochparenting,

    I just pushed out an update which should fix this issue.

    Please try out version 2.2.3 and let me know if you are still experiencing issues.


    Thank you – I am testing now. Can you please clarify if I should select the section:

    Processing or Completed

    I just got my order confirmation email and my custom note is not there.

    I had it in the Processing section as you have shown in your screen shots.

    Any other tips?

    Plugin Author alexmustin


    Hi @poochparenting ,

    If you have Processing selected, you will see the Custom Email Message appear in the customer’s “Thanks for Your Order” email, in the area you have selected in the “Content Location” field.

    If the product is both Virtual and Downloadable, the user will complete the order immediately after paying, so the Processing status does not happen nor trigger the Custom Email Message to show — so you would want to use the Complete status in this case.

    Can you confirm if this issue is happening for you on a Subscription product?
    I’ve recently learned that Subscriptions products use a different set of Email hooks than the default products do, so I will need to do more discovery in order to fix that issue.

    Please let me know the steps you are taking to replicate this issue.


    No, it’s not a subscription.

    Okay – I’ll try it on the Complete section since it’s a virtual product.

    I’ll let you know in a few minutes 🙂


    nope. Still not working.

    Plugin Author alexmustin


    Sorry @poochparenting I’ll need you to write out the full steps you’re taking to make this happen.

    I don’t have any issues when I use the plugin on a number of different hosts, so I’ll need more information to troubleshoot.

    Unfortunately there is no easy way to tell what is wrong with each user’s website when it goes to send these emails – the process happens so quickly, it becomes difficult to find and solve any problems.

    Any extra information you can provide would be helpful. Usually this happens when other plugins interfere with the emails or email sending processes. I’ve also seen issues I simply cannot resolve given my limited free time.

    1) Please enable debugging in the wp-config.php file and see if there are any error messages related to the plugin.

    2) Next, disable any other plugins which may interfere with emails.

    3) Report back if you find anything.

    Thanks so much and good luck!

    Thank you. I’ll dig around a little bit to see what could be the trouble. I don’t think that any of my other plugins could be causing a problem (unless you have suggestions…)

    I’ll look at my workflow and will tell you in more detail. I can say that I am using Chrome on a Mac, if that matters. My host is Bluehost.

    In the Settings section, is the checkbox relevant for virtual products?

    In this section: Allows you to specify which add-on product types WCE can be used with. Should be a comma-separated list. Example: show_if_booking, show_if_grouped

    I wasn’t sure if I should copy the settings you selected in your screenshots. I am deleting all of these now, in case that’s my issue.

    My product is a virtual one and is not a subscription or physical product.

Viewing 8 replies - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.