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Contact Form by BestWebSoft
[resolved] Emails go straight to Junk/Spam (3 posts)

  1. dfawatts
    Member
    Posted 1 year ago #

    I've been through the FAQs here http://wordpress.org/plugins/contact-form-plugin/faq/ and tried using alternative email providers to send the message to (hotmail and gmail) but on both services emails go straight to the Junk folder. Any advice?

  2. bestwebsoft
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    If you mean that messages get into your spam folder - it is your email spam settings.
    If you mean, that messages are not delivered to the specified emails, you should install an extra plugin called WP-mail-SMTP and configure it. Afterwards you should send a test email from this plugin and you will see if the plugin logs have errors. Please view the logs after sending a test letter WP-mail-SMTP and fix the occurring errors. Please pay attention, that it is necessary to set WP-mail-SMTP the same way your contact form is set before sending a message.

    Sincerely,
    BestWebSoft Support Team

  3. bestwebsoft
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    If you mean that messages get into your spam folder - it is your email spam settings.
    If you mean, that messages are not delivered to the specified emails, you should install an extra plugin called WP-mail-SMTP and configure it. Afterwards you should send a test email from this plugin and you will see if the plugin logs have errors. Please view the logs after sending a test letter WP-mail-SMTP and fix the occurring errors. Please pay attention, that it is necessary to set WP-mail-SMTP the same way your contact form is set before sending a message.

    Sincerely,
    BestWebSoft Support Team

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