SpeakUp! Email Petitions
[resolved] emails end up in spam boxes (4 posts)

  1. sapaudible
    Posted 3 years ago #

    Thank you for creating this plugin. We're about to launch our letter campaign with it but there's just one thing... In the tests we're running, we're noticing a lot of emails (target AND confirmation) end up in people's spam boxes. Anything we can do to help prevent that?


  2. Kreg
    Plugin Author

    Posted 3 years ago #

    Your best bet is to customize the content of those email messages a bit. For the confirmations, go to the settings page and under the Confirmation Emails tab, edit the subject and body of the confirmation email to your taste. Something a little more verbose and less general than the default values here will probably have a better chance of getting past spam filters.

    Same idea with the target petition emails... try experimenting with the text content of your subject and message body to see if you have better results.

    The criteria that different email systems use to identify spam is a little fuzzy, so there's no sure-fire way to deal with the issue.

  3. sapaudible
    Posted 3 years ago #

    Hi again
    Thanks for the reply.
    Yes, fuzzy... gmail seems to block them more often then yahoo or hotmail...
    Both subject and body of both emails are already quite personalized and not general sounding. I guess I'll leave that "check your spam box for confirmation email" recommendation in our success message and hope people do check.
    If any other idea comes to mind, everything is welcome.

  4. Kreg
    Plugin Author

    Posted 3 years ago #

    Come to think of it... You might try installing the WP Mail SMTP plugin.

    A few email hosts like AOL and Hotmail will reject mail sent by the WordPress mail function because they don't include all of the SMTP headers. These emails would be completely rejected and not even placed in the spam folder. WP Mail SMTP fixes the problem with those hosts by sending out proper SMTP mail.

    Some of the other mail hosts that do let the emails through may be placing them in the spam folder because of the missing headers. I'd try installing that plugin and activating it with the dafault settings should work fine. Worth a shot.

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