Support » Plugin: Contact Form 7 » Emails don't send if certain fields are included

  • Resolved hupsohl

    (@hupsohl)


    I’m using the latest version of both Word Press (3.2.1) and Contact Form 7 (2.4.6).

    It seems people are having issues with emails not sending after a form is submitted, but the problem I’m having is that the form will send only if I don’t include certain fields in the message body.

    When I use a checkbox, radio buttons or a drop-down menu and include the tag in the message body I never receive the email, but as soon as I take it out of the message body, when submitting the form I receive the email in seconds. A couple of the fields I tried that are not working are below.

    Checkbox
    In form: [checkbox checkbox-753 exclusive “Male” “Female”]
    In email body: [checkbox-753]

    Radio Buttons
    In form: [radio radio-407 “Male” “Female”]
    In email body: [radio-407]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What happens if you use values than “Male” and “Female”? I’m guessing that your mail server has too strict internal spam filtering system blocking mail including such words.

    Thread Starter hupsohl

    (@hupsohl)

    That seems to be the issue, thanks for the suggestion! I changed the values to “button one” and “button two” and the email is being sent with no problems.

    I’m having the same issue (about not receiving email if I actually put text in the non-required fields), but I do not have a “male” or “female” question…

    I have a form that contains this:

    <p>Your Name (required)
    [text* your-name] </p>
    <p>Your Email (required)
    [email* your-email] </p>
    <p>Your URL
    [text your-url] </p>
    <p>Subject
    [text your-subject] </p>
    <p>Your Message
    [textarea your-message] </p>
    [quiz quiz-74 /20 “7 + 4 = ?|11”]
    <p>[submit “Send”]</p>

    The quiz question works (it says incorrect answer if I put anything else than 11, and works when I put 11, but:

    When I fill the required fields (which are the name and the email) and I don’t put anything in the non-required fields, I receive an email…when I put some text in the subject and message fields, I don’t received an email…

    Any help?

    Stef

Viewing 3 replies - 1 through 3 (of 3 total)
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