Support » Plugin: Easy Digital Downloads » Emails are not sending from EDD, but purchases are complete

  • Resolved Jen Vaughn


    Hi everyone-
    Hoping you can help! I set up EDD this morning, and ran some tests which turned out great.

    Went live with the site,
    and ran some more purchases, not it is not working. The product is purchased, directed to Paypal, and Paypal provides receipt to customer, but the email containing the link is NOT going to the customer.

    1. For a little bit, the email with the download link was going to the Admin. ?

    2. Now, the email is not going anywhere.

    3. Under Payment History Orders are complete. I am baffled. I even hit “resend receipt” to several different email addresses and nothing is happening.

    Please help! This is system info (it is a custom template), and everything is listed under Products on the webpage:
    ### Begin System Info ###

    ## Please include this information when posting support requests ##

    Multisite: No


    EDD Version: 1.8.4
    Upgraded From: None
    WordPress Version: 3.7.1
    Permalink Structure: /%postname%/
    Active Theme:

    Test Mode Enabled: No
    Ajax Enabled: Yes
    Guest Checkout Enabled: Yes
    Symlinks Enabled: No

    Checkout is: Valid
    Checkout Page:
    Success Page:
    Failure Page:
    Downloads slug: /downloads

    Taxes Enabled: No
    Taxes After Discounts: No
    Tax Rate: 0%
    Country / State Rates: Country: *, State: , Rate: |
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, active, inactive

    Platform: Apple
    Browser Name: Firefox
    Browser Version: 25.0
    User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
    c OS X 10.7; rv:25.0) Gecko/2010
    0101 Firefox/25.0

    PHP Version: 5.2.17
    MySQL Version: 5.5.33-31.1
    Web Server Info: Apache

    PHP Safe Mode: No
    PHP Memory Limit: 256M
    PHP Upload Max Size: 64M
    PHP Post Max Size: 64M
    PHP Upload Max Filesize: 64M
    PHP Time Limit: 30
    PHP Max Input Vars: 1000

    WP_DEBUG: Disabled

    WP Table Prefix: Length: 10 Status: Acceptable

    Show On Front: page
    Page On Front: About (#6)
    Page For Posts: Blog (#4)

    WP Remote Post: wp_remote_post() works

    Session: Disabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: Off

    WordPress Memory Limit: 40MB
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server has the SOAP Client enabled.
    SUHOSIN: Your server does not have SUHOSIN installed.



    Akismet: 2.5.9
    Better WP Security: 3.5.6
    CloudFlare: 1.3.11
    Configure SMTP: 3.1
    Contact Form 7: 3.5.4
    Contact Form 7 Newsletter: 2.0.4
    Easy Digital Downloads: 1.8.4
    Google XML Sitemaps: 3.3
    TinyMCE Advanced: 3.5.9
    Twitter Widget Pro: 2.6.0
    Ultimate Maintenance Mode: 1.5.2
    Wordfence Security: 3.8.8
    WordPress SEO: 1.4.19
    ### End System Info ###

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Viewing 3 replies - 1 through 3 (of 3 total)
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