Hello @lu6fgh,
Thank you for reaching out to us.
Have you disabled the WP-Cron on your site? Generally, this issue happens when you disable the WP-Cron and set external cron from Cpanel and if the external cron is not set correctly.
You can refer to the below doc that might help you to resolve your issue.
– https://cartflows.com/docs/abandoned-orders-not-capturing/
Let us know how it goes.
Thread Starter
lu6fgh
(@lu6fgh)
wp-with this as always the test email does not arrive
Hello @lu6fgh,
Would you please describe the exact issue you facing? Also, can you please share some screenshots of the issue?
Are the carts abandoned, and do the emails not arrive? If this is the case, then there might be an SMTP issue. Again, you can refer to the below doc for the email issue.
– https://cartflows.com/docs/recovery-emails-not-sending/
Looking forward to hearing from you.
Hi Support
Test Email send is Working but not recieved carts abandoned items details in email, one more thing how many time minimum we need to send for recieving emails on gmail account , i have done all settings but emails still not recieving
Thanks
Hello @arshad263,
It seems that you have created a new thread for the same issue. We have replied on that thread. You can check at the below link and can reply at same.
https://wordpress.org/support/topic/email-not-receiving-on-gmail-but-test-email-is-working/
To avoid conflict in communication, we are closing this thread.
