Title: emails
Last modified: August 24, 2016

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# emails

 *  Resolved [dtamaki](https://wordpress.org/support/users/dtamaki/)
 * (@dtamaki)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/emails-13/)
 * when submitting a form usually I receive an email alert with all the data from
   the form. For some reason it is no longer working. Please help, I have purchased
   the pro version and need this as a big part of business.
 * [https://wordpress.org/plugins/form-maker/](https://wordpress.org/plugins/form-maker/)

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [webdorado](https://wordpress.org/support/users/webdorado/)
 * (@webdorado)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/emails-13/#post-5962412)
 * Dear dtamaki,
 * First of all please make sure the email is not filtered to the spam or junk email
   folder.
    – Try using another email address (preferably one with the same domain
   as your site) – WordPress uses PHP mail. Perhaps your hosting does not have sendmail
   enabled. Please contact your hosting provider. – Alternatively, you can use SMTP,
   which should always work.
 * You can use this plugin for example: [http://wordpress.org/plugins/webriti-smtp-mail/](http://wordpress.org/plugins/webriti-smtp-mail/)
   
   Setting up an external SMTP server, such as GMail should work. But GMail requires
   authentication.
 * Mailer: smtp
    SMTP Authentication: yes SMTP Security: SSL SMTP Port: 465 SMTP
   Username: your gmail full address SMTP Password: your gmail password SMTP Host:
   smtp.gmail.com
 * Instructions for WP SMTP
    Please be informed, that this could be an issue with
   your server. You can check this by the following way. Please install an SMTP 
   plugin, e.g. WP SMTP ([https://wordpress.org/plugins/wp-smtp/](https://wordpress.org/plugins/wp-smtp/))
   and send a test mail to your e-mail in its settings. If the e-mails will be sent,
   then the issue is within Form Maker and we will need temporary full admin access
   to take a look at the problem.
 * But if the test mail will fail being sent, then the issue is within your website’s
   mail server and you’ll need to contact your hosting provider to solve the problem.
   
   Thank you.

Viewing 1 replies (of 1 total)

The topic ‘emails’ is closed to new replies.

 * ![](https://ps.w.org/form-maker/assets/icon-256x256.png?rev=2068681)
 * [Form Maker by 10Web - Mobile-Friendly Drag & Drop Contact Form Builder](https://wordpress.org/plugins/form-maker/)
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 * 1 reply
 * 2 participants
 * Last reply from: [webdorado](https://wordpress.org/support/users/webdorado/)
 * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/emails-13/#post-5962412)
 * Status: resolved