Emailing the same file twice

Resolved knaptonwright
(@knaptonwright)

4 months ago

I’ve just installed this plugin for one of our clients. I’ve just trialed it sending two different files and it’s just chosen one of them and sent it twice. It’s done this a few times so it’s not a fluke.

I’m not sure if this is the right place for this comment but would you be able to look into how to fix this issue?

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Author Glen Mongaya
(@glenwpcoder)

4 months ago
Hi @knaptonwright ,

Can you provide the following?
1. Screenshot of the email you’ve received.
2. Screenshot of your Drag & Drop Settings specially the Form & Mail tab settings.
3. Provide a link to your site where the form was added.
Thanks.
Plugin Author Glen Mongaya
(@glenwpcoder)

4 months ago

If possible also please cc my email (glenmongaya@gmail.com) as recipient so I can receive the test email notification.

Thread Starter knaptonwright
(@knaptonwright)

4 months ago

Emailing the same file twice

Plugin Author Glen Mongaya
(@glenwpcoder)

4 months ago

Thanks, how about the link to your site of where the form was added?

Thread Starter knaptonwright
(@knaptonwright)

4 months ago

staging.stallardkane.co.uk

Plugin Author Glen Mongaya
(@glenwpcoder)

4 months ago

Did you removed the upload field, I can’t seem to find based on the link you have provided?

Thread Starter knaptonwright
(@knaptonwright)

4 months ago

Apologies. I thought you just wanted the root page.

https://staging.stallardkane.co.uk/vacancy/regional-health-and-safety-advisor-south/

Plugin Author Glen Mongaya
(@glenwpcoder)

4 months ago

Thanks, I tried with different file and it seems working.

Can you clear your cache or try with another browser?

Thread Starter knaptonwright
(@knaptonwright)

4 months ago

I’ve just tried a few different ways. It doesn’t work when two files are uploaded at the same time. When I added them one at a time it worked perfectly but when I selected them both at the same time it didn’t work

Plugin Author Glen Mongaya
(@glenwpcoder)

4 months ago

@knaptonwright sorry but it’s working in my end. (see this screenshot – https://snipboard.io/mZb4sB.jpg)

Can you try with different file?

And also here’s a video of the upload process – https://streamable.com/3xjom8

Please let me know.

Viewing 10 replies - 1 through 10 (of 10 total)

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