Support » Requests and Feedback » Emailed User Credentials Get Spammed

  • Request:
    Please change the standard layout of the automated user credentials email to be more spam-filter friendly.

    When a user signs up or is signed up their credentials are automatically emailed to them. The structure of the email containing their credentials often causes it to be spammed / junked.

    I think this is due to:
    email is very short; and
    email contains random ‘stings’


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  • Moderator James Huff


    Volunteer Moderator 🚀

    I haven’t had any problems with my registration emails being caught as spam. More than likely, the emails are being flagged as spam because they are coming from a shared server which has been attributed to a known spammer. Most shared servers only have one IP, so it only takes one spammer to ruin it for everyone else.

    Regarding your specific points, the email is certainly short and to-the-point as are most registration emails from most websites, and the email contains a randomly generated password for security purposes.

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