Support » Plugin: Email Before Download » Email with download links not sending since 2.6 update

  • Nova

    (@postcreative)


    Since downloading the latest version 2.6 – the email with the download links is not sending. Everything else about contact form 7 works, download monitor is working, download links inline are working, email notification that someone has filled in the form is working but no email with download link.

    Have deactivated plugins, deleted the plugin, cleared the database, reinstalled the plugin but still no email. I’m now at a total loss and the site is due to go live in 2 days.

    thanks

    Nova

Viewing 4 replies - 1 through 4 (of 4 total)
  • Nova

    (@postcreative)

    I checked my error log and I’m getting this

    WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '2,3,4,5,6,7,8,9,10,11,12,13,14,15' at line 1 for query SELECT * FROM wp_formedixdownload_monitor_files WHERE id = 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15; made by require, require_once, require_once, require_once, do_action, call_user_func_array, wpcf7_init_switch, wpcf7_ajax_json_echo, WPCF7_ContactForm->mail, do_action_ref_array, call_user_func_array, ebd_process_email_form

    Any thoughts?

    Plugin Author mandsconsulting

    (@mandsconsulting)

    Hi postcreative,

    Thank you for the note. The error message is helpful. Email Before Download version 2.6 works for my testing, but I was testing single files and it seems maybe you are testing with multiple files download?

    We are trying to reproduce the issue and determine a fix.

    Plugin Author mandsconsulting

    (@mandsconsulting)

    I just verified that multiple downloads are working in 2.6 also. You can test on our demo page:

    http://www.mandsconsulting.com/vendor-solutions/products/wp-email-before-download

    Nova

    (@postcreative)

    Thanks for looking into this. I managed to get the email to send but now the links it are embedding are going to a page not found? I haven’t done anything to change the url in download monitor or email before download but the url now haswp-content/plugins/email-before-downlaod/..file name rather than the direct link to the file. It work ok when it displays inline links.

    Sorry to be a pain am I missing a vital step in the process?

    cheers

Viewing 4 replies - 1 through 4 (of 4 total)
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