Title: Email Templates missing data
Last modified: August 24, 2016

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# Email Templates missing data

 *  [Olly – OWMC](https://wordpress.org/support/users/olly-owmc/)
 * (@olly-owmc)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/email-templates-missing-data/)
 * Hello.
 * I am using WooCommerce Order Barcodes so if this is the issue please let me know
   so I can address this on the WooThemes support.
 * I am trying to customise my email templates. But before I can even get started
   I’ve hit a major stumbling block. The “processing” email notification is showing“
   Your details” followed by the customer’s email address. Then it shows the heading“
   Billing address”, but there is no billing address.
 * I would at least like to have the billing address shown on this email notification.
 * I would like to have this also show on the order completed notification.
 * I would also like to show whatever information from the customer’s profile I 
   feel like. For example I would like to show the customer’s name on the email.
   I really don’t think that’s asking for too much.
 * I have googled for what feels like years and can find no proper documentation
   or tutorials on this. I have tried some stuff, which doesn’t work. Perhaps the
   hooks I tried are now out of date with the new version.
 * Pretty depressed about this. Any advice welcome.
 * [https://wordpress.org/plugins/woocommerce/](https://wordpress.org/plugins/woocommerce/)

Viewing 1 replies (of 1 total)

 *  Thread Starter [Olly – OWMC](https://wordpress.org/support/users/olly-owmc/)
 * (@olly-owmc)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/email-templates-missing-data/#post-5989976)
 * OK i’ve realised this is because I was creating the order manually in the backend.
 * The billing address is not automatically filled in with the billing address that
   was entered when making an order on the front end.
 * To be clear, the user’s profile shows a billing address, this billing address
   is not automatically filled into the billing form when you create a new order
   for that user in the backend.
 * Why isn’t this the default behaviour?
 * Baffled.

Viewing 1 replies (of 1 total)

The topic ‘Email Templates missing data’ is closed to new replies.

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## Tags

 * [address](https://wordpress.org/support/topic-tag/address/)
 * [billing](https://wordpress.org/support/topic-tag/billing/)
 * [email](https://wordpress.org/support/topic-tag/email/)
 * [templates](https://wordpress.org/support/topic-tag/templates/)

 * 1 reply
 * 1 participant
 * Last reply from: [Olly – OWMC](https://wordpress.org/support/users/olly-owmc/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/email-templates-missing-data/#post-5989976)
 * Status: not resolved