Support » Plugin: Wordfence Security - Firewall & Malware Scan » email summary report not being produced or sent to me

  • Resolved lar

    (@larclericalpluscom)


    long time user of free version – have it on many sites that i have created or support
    for one site, i just noticed i have not gotten the monthly summary report for at least 6 months now
    but i have been for the other 10+ sites i created/support, forever
    triple checked my email id – changed mail summary from once a month to once a day 3 days ago – still nutt’n honey
    does it matter if it’s hosted on godaddy (i know that matters with some other plugins)
    any thoughts or can i get a link to some info related to this problem
    yes, i searched the forum for this topic and also found nutt’n honey
    many thanks in advance for time on this
    ps – if i want to mail you a gratitude check for using your free version for years now, where do i sent it as it’s probably time i did so (tanks)

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @larclericalpluscom and thanks for reaching out to us!

    I have seen this happen before where the settings in the tables just forget what they are doing. Try to disable the Enable email summary then Save the settings, then enable it again and save again.

    Let me know if this resolves the issue!

    Thanks!

    Thread Starter lar

    (@larclericalpluscom)

    thanks for your accurate co,mplete and timely reply – either that evening or the next day, I did as you requested, still had it on daily reports, and still nutt’n honey

    and yesterday I of course got all my monthly summary reports from all my other sites

    what’s next – export the settings, deactivate, uninstall, reinstall then import the settings

    let me know – no rush, it of course is still working for me at this site, just no report

    thanks in advance for your time

    Plugin Support WFAdam

    (@wfadam)

    It’s definitely something corrupt in the table if you are still getting your monthly summary. I don’t want you to have to reinstall unless absolutely necessary.

    Is it specifically the email summary that you arent getting or is it the alert emails? Try to disable every option in the Wordfence > All Options > Email Alert Preferences and also disable the email summary and save the options. Then go through and enable the settings you want and save it again.

    If this doesnt work, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Thanks!

    Thread Starter lar

    (@larclericalpluscom)

    so sorry just getting back to you
    i have other issues and it appears wordfense is working at this site, just no reports, so this is not on the top of my to-do list
    it is specifically the summary that i am not getting – i have the same options set for all my other site
    i turn off most alerts except critical stuff
    i had the reports on monthly, then i changed ti daily – still nothing
    i just did as you requested – turned everything off, then back on
    still have summary set to daily

    net net, if i have to deactivate, delete and install, no biggie as i can export and import settings, no?

    as always, thanks for your time and effort – i do appreciate it, even if my replies are not timely

    Plugin Support WFAdam

    (@wfadam)

    Have you tried to send a test email from Tools > Diagnostic > Other Tests. Try to send a test and see if your WP_mail is working. Do you use any plugins for mail?

    If that doesn’t work, you know it’s an issue with your wp_mail and you might have to reach out to your host to resolve. If it does work, then possibly a reinstall would work.

    Here is a guide to reinstall just in case:
    A complete re-install of Wordfence might be a good step. It’s always best to make a backup of the site and database before installing/removing plugins, just to be safe.

    Additionally, you can backup your Wordfence settings via the Export option. Navigate to Wordfence > Tools > Import/Export Options and click Export. You can also take note of the current Whitelisted URLs you have in Wordfence > Firewall > All Firewall Options > Whitelisted URLs as these are NOT included in the Import/Export, and will be lost during the re-install.
    Here is what is exported: https://www.wordfence.com/help/tools/import-export/
    During the export, you will be given a long string of text. Keep this safe, you’ll need it in a few minutes.

    After that, enable the option to Delete Wordfence tables and data on deactivation in All Options > General Wordfence Options. You will want to remember to disable this after you reinstall Wordfence again.

    After you enable that option, you can deactivate Wordfence from the Plugins area of your site, then delete it. Next, from the plugins area, search for and re-install Wordfence like normal.

    It will be like setting Wordfence up for the first time. You will need to enter an email address, and then go into Tools > Import/Export Options and paste that string of text into the Import Wordfence Options field and click the button there.

    The firewall will be in Learning Mode by default for 7 days. I would recommend switching this to Enabled and Protected as soon as possible.

    Let me know what you do find out from the test!

    Thanks!

    Thread Starter lar

    (@larclericalpluscom)

    as always sorry just getting back to you

    bad news, i cut n pasted the ID from the options page into the diagnostic test for just the email id and the test activity report – both worked

    what do you want me to do next – deactivate, uninstall, reinstall
    or
    send you a diagnostic report

    if you are sure a reinstall will work, i have no problem with that

    thanks again for your time – i do appreciate it

    Plugin Support WFAdam

    (@wfadam)

    I am not guaranteeing it will fix the issue but it would be the next step if you say the test emails are working properly.

    Let me know how it goes!

    Thanks!

    Thread Starter lar

    (@larclericalpluscom)

    mr wfadmin

    almost same day reply!

    so i did as you said above, with the tables, export, deactivate, delete, install, import

    all went well

    tested email and report – all good

    then set the summary report to daily

    will let you know in a couple of days how that goes

    thanks again

    Plugin Support WFAdam

    (@wfadam)

    Sounds good! Hope all goes well!

    Let me know what you find!

    Thanks again!

    Thread Starter lar

    (@larclericalpluscom)

    sorry so late, but i got busy and i wanted to wait on the monthly reports

    i did as per above, complete deactivate, delete and re-install with an import of my saved settings

    and still nothing? – set it to daily reports – nothing (tested email settings too)

    any thoughts?

    it’s clear that it is running for me at this one client site, just no reports – not a big deal, but annually i share one report with my clients to see that contrary to their thoughts, their website is under constant attack

    i am just about to say ‘no mas’ with this, as it’s taken way too much time already

    as always, i thank you for your time and effort

Viewing 10 replies - 1 through 10 (of 10 total)
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