email summary report not being produced or sent to me – part 3

Hi @larclericalpluscom, thank-you for the update and I fully appreciate your entertaining style of writing to explain the process you’ve been through, even if it wasn’t so entertaining for yourself!

You should be able to view the cron dates as described in my original response by simply being an administrative user of WordPress on your client’s website so could bypass the hosting control panel altogether if you’re not authorised to use that. If the job for “wordfence_email_activity_report” is dated in the past and will not update, this value could potentially be altered in the database, or more easily by using a WordPress plugin that manages cron jobs. Once the new date/time is reached, the email should be sent as expected and the cron date should be updated to another future date.

However, if the cause of the cron not updating is a problem with the actions the host itself will allow, you may be left with no choice but to seek an alternative provider.

Whilst I understand only some emails are not being received, here are some general tips we sometimes give out that could help:

If you are not receiving emails, the unlock emails actually come from your website and not our servers. If you aren’t getting emails then you might want to check:

• The emails (they come from wordpress@yoursitename.com) are getting sent to your junk mail folder by your email client or provider. Make sure and whitelist or add your website to the list of safe domains so you get emails consistently.
• Your web server is having a problem with the email software on it. This isn’t like regular emails you send and receive, but rather server alert messages. Usually, a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
• Your hosting provider has disabled SMTP from the server for some reason like preventing the server from being used to spam people.
• You have a third party plugin for sending emails with another service, like Gmail, which isn’t working. Reaching out to the plugin author for support can help.

Please let me know how you get on.

Thanks again,

Peter.

Hi @larclericalpluscom,

I’ve had a word with some of the wider team and we may be able to assist. We have seen 429 errors with GoDaddy before but there might not be a way to kick the cron jobs in the normal way if the host is blocking them. You might be able to use define('ALTERNATE_WP_CRON', true);, even if you only use it temporarily.

This makes cron run during a normal WordPress request, rather than firing a separate request to wp-cron.php. It makes query strings when a cron job is ready to run on some visitor requests, and may slow down some page views, but this may be a better solution than cron jobs not running at all.

Thanks,

Peter.