email summary report not being produced or sent to me – part 2

Resolved lar
(@larclericalpluscom)

2 years, 8 months ago

not very timely, but it appears you closed my last ticket, thus you never saw my last reply:

sorry so late, but i got busy and i wanted to wait on the monthly reports

i did as per above, complete deactivate, delete and re-install with an import of my saved settings

and still nothing? – set it to daily reports – nothing (tested email settings too)

any thoughts?

it’s clear that it is running for me at this one client site, just no reports – not a big deal, but annually i share one report with my clients to see that contrary to their thoughts, their website is under constant attack

i am just about to say ‘no mas’ with this, as it’s taken way too much time already

as always, i thank you for your time and effort

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support wfpeter
(@wfpeter)

2 years, 8 months ago

Hi @larclericalpluscom,

Thanks for getting in touch. When tickets go over 10 days without response, they will be removed from our open ticket list. Sometimes this means we don’t see responses get flagged after this cut-off, so I apologise for any inconvenience.

I see you’ve already tried quite a few methods of trying to fix this. One thing that springs to mind if you’re receiving other Wordfence/WordPress emails successfully is whether the scheduled cron job is running. Could you check whether the “wordfence_email_activity_report” value in Wordfence > Tools > Diagnostics > Cron Jobs shows a recent date?

Thanks again,

Peter.

Thread Starter lar
(@larclericalpluscom)

2 years, 8 months ago

hey peter

thanks for your reply and i totally understand you closing the other ticket

for this client, i think they have managed WordPress at godaddy (ecck!), so i assume i will have to submit a ticket get the answer

please wait on my reply, either way

i will try to submit it later today

thanks

Plugin Support wfpeter
(@wfpeter)

2 years, 7 months ago

Hi @larclericalpluscom,

That’s fine, let me know how you get on with the host and whether there’s anything else I can do for you.

Thanks again,

Peter.

Thread Starter lar
(@larclericalpluscom)

2 years, 7 months ago

oh no. . . did you close this on me – just getting to it now

Thread Starter lar
(@larclericalpluscom)

2 years, 7 months ago

ok, just tried this – will start a new ticket

Viewing 5 replies - 1 through 5 (of 5 total)

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