Title: email subscriptions not working
Last modified: August 22, 2016

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# email subscriptions not working

 *  [rgamlam](https://wordpress.org/support/users/rgamlam/)
 * (@rgamlam)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/email-subscriptions-not-working-2/)
 * My old subscribers are getting my emails through Jetpack subscriptions, but no
   one new can sign up. I just tried to sign myself up with both of my emails, and
   I never received an email confirming my subscription. One of my followers emailed
   me saying he gets a message that says “There was an error when subscribing, please
   try again.”
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [rgamlam](https://wordpress.org/support/users/rgamlam/)
 * (@rgamlam)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/email-subscriptions-not-working-2/#post-5214086)
 * Quick update: I have two gmail accounts- one is gmail, another one is my university
   account. My gmail was able to subscribe, but not my gmail university account.
 * My blog is [http://www.adventuresaroundasia.com](http://www.adventuresaroundasia.com)
   if that helps.
 * I’m concerned that this has been a longstanding issue, and many other people 
   have attempted to subscribe but received an error notice or no email. I’d love
   to get this fixed, but I am also looking at other options like mailchimp.
 *  Plugin Contributor [csonnek](https://wordpress.org/support/users/csonnek/)
 * (@csonnek)
 * Happiness Rocketeer 🚀
 * [11 years, 8 months ago](https://wordpress.org/support/topic/email-subscriptions-not-working-2/#post-5214235)
 * Hi there:
 * I looked into things further, and everything seems to be working correctly on
   our end.
 * I checked your current subscribers list and there are a number of addresses that
   appear to be pending confirmation. This means that that the confirmation email
   was sent, but the confirmation link wasn’t clicked. This can happen for several
   reasons. It’s possible that the confirmation email was overlooked. It’s also 
   possible that the confirmation email got incorrectly flagged as spam by your 
   email host.
 * You can also go to [http://subscribe.wordpress.com](http://subscribe.wordpress.com)
   to manually confirm your subscription.
 * We can check specific email addresses as well – so to keep that information private
   you can contact us via this contact form and include the URL link to this thread
   so we can keep everything together:
    [http://jetpack.me/contact-support/](http://jetpack.me/contact-support/)
 * Please let me know if you have any other questions.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘email subscriptions not working’ is closed to new replies.

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [subscription](https://wordpress.org/support/topic-tag/subscription/)

 * 2 replies
 * 2 participants
 * Last reply from: [csonnek](https://wordpress.org/support/users/csonnek/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/email-subscriptions-not-working-2/#post-5214235)
 * Status: not resolved