Support » Plugin: WC Abandoned Cart Recovery » Email Status Not Mailed

  • leslie222

    (@leslie222)


    I recently installed the WC Abandoned Cart/ Failed Payment Recovery plugin. I set up the Cancelled Payment email template however, upon cancellation of a buyer’s order, an email was not sent. It has been 9 hours since the buyer cancelled and still no email has been sent. The template shows Active and is set to sent after 15 minutes.
    Am I missing a step somewhere?

    Thank you,
    Leslie

    https://wordpress.org/plugins/wc-abandoned-cart-failed-payment-recovery/

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