Title: Email skipped
Last modified: September 20, 2026

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# Email skipped

 *  Resolved [Wintercorn](https://wordpress.org/support/users/joomla-is-better/)
 * (@joomla-is-better)
 * [1 week, 4 days ago](https://wordpress.org/support/topic/email-skipped/)
 * I’m repeatedy getting a single client email which is skipped. I’ve moved email
   providers to Gmail and it still happens. I can’t see why ONLY this client would
   be getting skipped.
 * I’ve raised this before with AS but nothing helpful and now the licence has expired–
   of course – and I’m not buying another one whilst this doesn’t work.
 * Any suggestions?
 * Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [1 week ago](https://wordpress.org/support/topic/email-skipped/#post-19028495)
 * Hi [@joomla-is-better](https://wordpress.org/support/users/joomla-is-better/)
 * Thank you for reaching out, and we sincerely apologize for the experience.
 * Could you please share the ticket number you raised with us so we can investigate
   this further?
 * Once we have the full background and details of your request, we’ll review the
   case and assist you accordingly. We’ll do our best to ensure the issue is addressed
   without any further delay.
 * We look forward to hearing from you.
 * Best Regards
 *  Thread Starter [Wintercorn](https://wordpress.org/support/users/joomla-is-better/)
 * (@joomla-is-better)
 * [1 week ago](https://wordpress.org/support/topic/email-skipped/#post-19028505)
 * Ticket #6703559 / October 23, 2025
 *  Thread Starter [Wintercorn](https://wordpress.org/support/users/joomla-is-better/)
 * (@joomla-is-better)
 * [1 week ago](https://wordpress.org/support/topic/email-skipped/#post-19028508)
 * If you re-open that ticket I can attached the email headers.
 *  Plugin Author [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [6 days, 11 hours ago](https://wordpress.org/support/topic/email-skipped/#post-19029542)
 * Hi [@joomla-is-better](https://wordpress.org/support/users/joomla-is-better/)
 * Thank you for sharing the details. I checked the referenced ticket and found 
   that our team had replied to the ticket; however, we did not receive a response
   from you, and the ticket was automatically marked as closed after 7 days of inactivity.
 * I would be happy to assist you further with this case. However, I need approval
   from our higher support team before the ticket can be reopened. Additionally,
   since this case involves premium add-ons, I’m unable to provide support for it
   through the WordPress.org forum, in accordance with the forum’s policies and 
   guidelines.
 * I will update you as soon as I hear back from the team. Thank you for your patience
   and understanding.
 * Best Regards
 *  Thread Starter [Wintercorn](https://wordpress.org/support/users/joomla-is-better/)
 * (@joomla-is-better)
 * [3 days, 20 hours ago](https://wordpress.org/support/topic/email-skipped/#post-19030988)
 * I did send the information by email but I’m not renewing to get support. I’m 
   going to another ticket system.
 *  Plugin Author [Jawada](https://wordpress.org/support/users/jawada/)
 * (@jawada)
 * [3 days, 12 hours ago](https://wordpress.org/support/topic/email-skipped/#post-19031482)
 * Hello [@joomla-is-better](https://wordpress.org/support/users/joomla-is-better/),
 * I completely understand, and I’d be happy to assist you with this case. You can
   always review your previous tickets, and I’ve also discussed this matter with
   our higher support team. We’re always available to assist with any questions 
   or concerns you may have.
 * Please note that the forum is primarily intended for assistance with the free
   core plugin. That said, I would recommend contacting us directly through our 
   pre-sales portal so we can better understand your situation and explore the available
   options.
 * One of the benefits of maintaining an active subscription is continued access
   to security and vulnerability fixes. We’d be happy to discuss the reasons behind
   your cancellation and see how we can assist further.
 * Please contact us here: [https://getawesomesupport.com/contact/](https://getawesomesupport.com/contact/)
 * Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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 * 6 replies
 * 2 participants
 * Last reply from: [Jawada](https://wordpress.org/support/users/jawada/)
 * Last activity: [3 days, 12 hours ago](https://wordpress.org/support/topic/email-skipped/#post-19031482)
 * Status: resolved