Title: email sharing button not working
Last modified: August 22, 2016

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# email sharing button not working

 *  [alephdesignstudio](https://wordpress.org/support/users/alephdesignstudio/)
 * (@alephdesignstudio)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/email-sharing-button-not-working/)
 * Hi, I added several sharing buttons. They all show up well on each posts and 
   work well **except for one: the email button**. It is not sending the email.
   
   After entering the email address and sending, the small pop window says: “This
   post has been shared! You have shared this post with [name@name.com](https://wordpress.org/support/topic/email-sharing-button-not-working/name@name.com?output_format=md)”
   But the email is never received. Can you help? thank you!
 * try it here:
    [http://www.citizenglobal.org/are-you-a-citizen-global/](http://www.citizenglobal.org/are-you-a-citizen-global/)
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [csonnek](https://wordpress.org/support/users/csonnek/)
 * (@csonnek)
 * Happiness Rocketeer 🚀
 * [11 years, 10 months ago](https://wordpress.org/support/topic/email-sharing-button-not-working/#post-5201206)
 * Hi there!
 * It’s not working due to a connection error between your site and our servers 
   at WordPress.com (which is where the emails are sent).
 * Can you contact your hosting provider and explain to them that we are unable 
   to access your blog via cURL, which is needed in order to use Jetpack on your
   site.
 * You can let them know we tested the following:
 * 1. Check for access to xmlrpc.php via browser:
    [http://www.citizenglobal.org/xmlrpc.php](http://www.citizenglobal.org/xmlrpc.php)
 * That test returned “XML-RPC server accepts POST requests only.” which is a valid
   result.
 * 2. Check for access via cURL by running the following command from the command
   prompt:
 *     ```
       curl -is -H 'Content-Type: text/xml' --data '<?xml version="1.0"?><methodCall><methodName>demo.sayHello</methodName><params></params></methodCall>' 'http://www.citizenglobal.org/xmlrpc.php' && echo
       ```
   
 * The cURL test returned the following invalid result:
 *     ```
       HTTP/1.1 408 Request Timeout
       Connection: close
       Pragma: no-cache
       cache-control: no-cache
       Content-Type: text/html
       Content-Length: 514
       ```
   
 * Please provide the information above to your hosting provider so that they can
   correct the server settings to allow cURL access.
 * Let me know if you still have trouble after sorting out the cURL access issue
   with your host.

Viewing 1 replies (of 1 total)

The topic ‘email sharing button not working’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [csonnek](https://wordpress.org/support/users/csonnek/)
 * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/email-sharing-button-not-working/#post-5201206)
 * Status: not resolved