Title: email settings Last modified: August 12, 2026 --- # email settings * Resolved [woouser1](https://wordpress.org/support/users/woouser1/) * (@woouser1) * [1 day, 23 hours ago](https://wordpress.org/support/topic/email-settings-28/) * I’m having an issue with my WooCommerce email settings. I updated the **“Processing Order”** email template, but when I test it, the email I receive still shows the old template and doesn’t reflect my changes. * Interestingly, when I click **“Send a Test Email”** in the email settings, the updated template appears correctly. However, when I make an actual purchase on my website, the **Processing Order** email still uses the old template. * What could be causing this, and how can I fix it so the updated email template is also used for actual customer orders? - This topic was modified 1 day, 22 hours ago by [woouser1](https://wordpress.org/support/users/woouser1/). Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [1 day, 18 hours ago](https://wordpress.org/support/topic/email-settings-28/#post-18991422) * Hi [@woouser1](https://wordpress.org/support/users/woouser1/)! * Thanks for reaching out and for explaining the issue in detail. * To assist you further, we first need to understand **how exactly the “Processing Order” email template was updated, what changes were made, and how the updated template appears when using “Send a Test Email.”** * Could you please share screenshots showing the changes you made and the difference between the test email and the email received after an actual purchase? You can use [Snipboard](https://snipboard.io/) to capture and share the screenshots. * Also, please share your **System Status Report** from **WooCommerce → Status**. You can paste the report into [Pastebin](https://pastebin.com/) and share the generated link with us. When creating the Pastebin entry, please enable the ** Burn after reading** option. * Once we have this information, we can investigate further. * Thread Starter [woouser1](https://wordpress.org/support/users/woouser1/) * (@woouser1) * [1 day, 18 hours ago](https://wordpress.org/support/topic/email-settings-28/#post-18991453) * [https://snipboard.io/C2GOxD.jpg](https://snipboard.io/C2GOxD.jpg) – here where i edit the template [https://snipboard.io/YQmqBv.jpg](https://snipboard.io/YQmqBv.jpg)– email resultgreen marker; email after clicking “send a test email”red marker; email after actual testing on website * [https://pastebin.com/DeNFjii0](https://pastebin.com/DeNFjii0) – system report status - This reply was modified 1 day, 18 hours ago by [woouser1](https://wordpress.org/support/users/woouser1/). - This reply was modified 1 day, 18 hours ago by [woouser1](https://wordpress.org/support/users/woouser1/). * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [1 day, 16 hours ago](https://wordpress.org/support/topic/email-settings-28/#post-18991541) * Hi there! * Thanks for sharing more details about the issue. * I checked the screenshot, and it appears that you have changed the **Processing Order** email subject, but the updated subject is not being used when you place an actual order. * I also tried to replicate the issue on my end, but I wasn’t able to reproduce it. This could indicate that a setting or customization from the theme or one of the plugins on your site may be affecting the actual order email. * Could you please create a [**staging site** ](https://wordpress.org/plugins/wp-staging/) and perform a conflict test by: - Deactivating all plugins except **WooCommerce**. - Switching to a default theme such as **Twenty Twenty-Five**. - Placing a test order and checking whether the updated Processing Order email subject appears. * Please let us know the result of this test. * Thread Starter [woouser1](https://wordpress.org/support/users/woouser1/) * (@woouser1) * [1 day, 16 hours ago](https://wordpress.org/support/topic/email-settings-28/#post-18991565) * [https://snipboard.io/JIvnCx.jpg](https://snipboard.io/JIvnCx.jpg) tried deactivating plugins except for smtp because i wont receive emails if i deactivate it[https://snipboard.io/7NBvxA.jpg](https://snipboard.io/7NBvxA.jpg) i switch to twenty twenty-five theme[https://snipboard.io/cTnOq0.jpg](https://snipboard.io/cTnOq0.jpg)- still received old template email after placing orderi also tried to deactivate and delete woocommerce plugin and reinstalling but same result.i also tried different Blocksy site template but also same result. * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [1 day, 10 hours ago](https://wordpress.org/support/topic/email-settings-28/#post-18991859) * Hi [@woouser1](https://wordpress.org/support/users/woouser1/)! * Thanks for sharing more details about the issue. * Could you please check the **SMTP plugin logs** and see which subject is shown for the Processing Order email? Some SMTP plugins provide an email log that also displays the email subject. This can help us determine whether the old subject is being passed to the SMTP plugin. * Also, could you please go to **WooCommerce → Settings → Advanced → Features**, enable the **Email Editor beta** feature, and then try changing the Processing Order email subject again? After that, please place a test order and check whether the updated subject appears. * Please let us know what you find. * Thread Starter [woouser1](https://wordpress.org/support/users/woouser1/) * (@woouser1) * [1 day, 1 hour ago](https://wordpress.org/support/topic/email-settings-28/#post-18992097) * thank you for your assistance, everything working fine now after enabling this: [https://snipboard.io/FXBgP0.jpg](https://snipboard.io/FXBgP0.jpg) i cant locate this feature “**Email Editor beta**“ * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [23 hours, 1 minute ago](https://wordpress.org/support/topic/email-settings-28/#post-18992150) * Hi [@woouser1](https://wordpress.org/support/users/woouser1/)! * Thank you for the update, and I’m glad to hear that everything is working correctly now. * Sorry for the confusion in my previous message. I was referring to the **same option you enabled in the screenshot**, which is the **Block Email Editor (Alpha)** option. * Before you go, If you’re happy with the support you received today, would you consider leaving us a quick review? It really helps us out: [https://wordpress.org/support/plugin/woocommerce/reviews/#new-post](https://wordpress.org/support/plugin/woocommerce/reviews/#new-post) * Your feedback helps us improve and lets other users know how WooCommerce can support their business. Viewing 7 replies - 1 through 7 (of 7 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femail-settings-28%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3640790) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [email](https://wordpress.org/support/topic-tag/email/) * [email settings](https://wordpress.org/support/topic-tag/email-settings/) * 7 replies * 2 participants * Last reply from: [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * Last activity: [23 hours, 1 minute ago](https://wordpress.org/support/topic/email-settings-28/#post-18992150) * Status: resolved