Support » Plugin: Drag and Drop Multiple File Upload - Contact Form 7 » Email sent multiple times

  • Resolved andrasxt

    (@andrasxt)


    Hi,

    When images are uploaded in the contact form, I receive emails multiple times.

    Sometimes 4 times the same email.

    Has anyone else had the same issue? How can this be fixed?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Glen Mongaya

    (@glenwpcoder)

    Maybe the user spammed your contact form, or user submitted multiple times.

    Thread Starter andrasxt

    (@andrasxt)

    Hello Glen,

    Actually it happens too often to be just an occasional double sneding.

    I see you tested the contact form of the site. Thank you for looking at the issue!

    I received your message twice.

    First:
    from: Interponyva <info@interponyva.hu>
    reply-to: glenmonga**@*****.com
    to: andrasxt@gmail.com,
    info@interponyva.hu
    date: 31 Mar 2020, 07:19

    Second:
    from: Interponyva <info@interponyva.hu>
    reply-to: glenmonga**@******.com
    to: andrasxt@gmail.com,
    info@interponyva.hu
    date: 31 Mar 2020, 09:33

    Both emails with the same content:

    Telefon: 44444
    testing from drag and drop – glen

    And both contained the attached image.

    Where might the duplication come from?

    Plugin Author Glen Mongaya

    (@glenwpcoder)

    Hello @andrasxt ,

    Can you try and deactivate my plugin, and test the form again and tell me if you still encounter the issue, thenwell see if its on the plugin or the theme.

    Thank you

    Thread Starter andrasxt

    (@andrasxt)

    I turned the plugin off anyway, and sent a test email. I will get back with the result.

    Plugin Author Glen Mongaya

    (@glenwpcoder)

    Okay thanks, please let me know if you still have any issues.

    Thread Starter andrasxt

    (@andrasxt)

    Hi Glen,

    I got the message twice again. With no image uploaded. This means then that the issue does not derive from your plugin.

    Any ideas where should I look for the source of the issue?

    Thank you very much for going through the trouble of testing!

    Plugin Author Glen Mongaya

    (@glenwpcoder)

    Hello @andrasxt ,

    I need to check your admin settings, if you can provide me with your WP admin access that would help me to figure out the issue. (my email : glenmongaya@gmail.com)

    Glen.

    • This reply was modified 1 year, 1 month ago by Glen Mongaya.
    Thread Starter andrasxt

    (@andrasxt)

    Hi Glen,

    Probably the issue was, that people submitting messages did not see any progress and submitted again and again, because they thought nothing was happening.

    I added this code to the CSS:

    /* Custom CF7 Loader */
    div.wpcf7 .ajax-loader {
    background-image: url(‘path to gif’);
    width: 100px;
    height: 24px;
    margin-left: 10px;
    }

    Now there is a nice Gif showing progress after clicking “Submit”. I think this will prevent people from submitting multiple times.

    Thank you for your insight and support!

    Plugin Author Glen Mongaya

    (@glenwpcoder)

    Okay @andrasxt , thank you.

    Plugin Author Glen Mongaya

    (@glenwpcoder)

    Closing this thread now.

    • This reply was modified 1 year, 1 month ago by Glen Mongaya.
Viewing 10 replies - 1 through 10 (of 10 total)
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