Contact Form Clean and Simple
[resolved] Email sender receives incorrect feedback (4 posts)

  1. sanjoserfl
    Posted 2 years ago #

    I love your contact form. It was very easy to set up. Unfortunately, when a person tries to send me a message but types in the wrong ReCaptcha code, he or she gets the same reassuring message that appears when the code is typed correctly, such as "Thank you for your query. We will respond shortly." I have clicked the box next to Use Client Validation (AJAX). Is there anything else that I can do to allow people to realize their error when they type the ReCaptcha code incorrectly? The Contact Form on my site is at the very end of this link: http://www.japaneseaudiolessons.com/download-japanese-lessons/.


  2. megnicholas
    Plugin Author

    Posted 2 years ago #

    Hi there,

    I've just tried the form with a completely wrong code and I received the expected message. 'Sorry the code wasn't entered correctly please try again.'.

    Sometimes google recaptcha will allow a slightly difference answer through.

    Are you sure that email is working correctly on your site? I have just sent you a test message now that you should have received OK.

    Another option is to ditch recaptcha and use the akismet spam filtering plugin. If this plugin is detected the contact form will filter all form input for spam.

  3. sanjoserfl
    Posted 2 years ago #

    Thank you, Meg. I received your test message.

    Strangely, I now find that ReCaptcha will let messages go through even though there are errors in the code, even if 2 digits are wrong. I didn't test it further to see just how much error it will allow. Previously, it was refusing to deliver messages with a single transposed digit, and one of my students in Japan was completely unable to contact me on more than one occasion, even though he claimed to have entered all the digits correctly.

    Since I can't tolerate this uncertainty, and since I already have Akismet installed on my site, I will follow your suggestion and get rid of ReCaptcha. If I have a problem with spam in the future, I may reconsider this decision.

    Thanks again for a great plug-in and for your prompt response!

  4. megnicholas
    Plugin Author

    Posted 2 years ago #

    Good decision.

    I think the point of the google recaptcha is that google is trying to get a consensus on what the word is on the picture. So it will sometimes accept something that appears to be slightly incorrect.

    I have taken the recaptcha off my contact form here and it works really well. I never get any spam through. Plus it's far less annoying to fill in!

    I'm going to mark this thread resolved. If you get any issues using Akismet with this plugin please start another thread.

    Thanks, Meg

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