Title: Email responder help Last modified: August 20, 2016 --- # Email responder help * Resolved [scottwmt](https://wordpress.org/support/users/scottwmt/) * (@scottwmt) * [13 years, 1 month ago](https://wordpress.org/support/topic/email-responder-help/) * Hi there, everything looks great with this plugin so far. Thanks for your efforts! * My emails autoresponds aren’t going out, however. Any thoughts? Doesn’t really seem to be anything too complex that I can be missing. * Thanks! Scott * [http://wordpress.org/extend/plugins/paypal-responder/](http://wordpress.org/extend/plugins/paypal-responder/) Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [13 years, 1 month ago](https://wordpress.org/support/topic/email-responder-help/#post-3610212) * Hi Scott, did you check your junk mail for the auto-responder? * [KatoBoapio](https://wordpress.org/support/users/katoboapio/) * (@katoboapio) * [13 years ago](https://wordpress.org/support/topic/email-responder-help/#post-3610300) * Hi Maeve * Firstly, thank you; I really appreciate your plugin. * I am struggling with autoresponds too and my emails autoresponds aren’t going out either. I am very new to WP and developing…I am missing something basic? Does the ‘from email’ for instance have to marry up with my WP site email in ‘ settings’ or my email that Paypal has stored for me or can it be any email I would like my customer to see? * …and does my ‘message’ have to contain certain tags in the text body in order to work? * I am using it exactly as you mentioned in FAQ “to sell access to a private site– after successful checkout user is sent the password to log in.” * I want to give my customer their login password using this email. * Sorry if I’m being stupid… Many thanks Kevin * Plugin Author [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [13 years ago](https://wordpress.org/support/topic/email-responder-help/#post-3610302) * Hi Kevin, * No, doesn’t sounds like you’re being stupid or doing anything wrong… * The From email can be any email address and should be a genuine email so that spam filters don’t flag it. It does not have to match up with any other email address used on the site in the settings. * No, the auto-responder template does not have to use any of the tags – it can be any text you want. * Did you check your junk mail folder? (just checking…) * If you’re still having problems please send a note of your site URL so I can check it and see if anything in the code jumps out. * Thanks, Maeve * [KatoBoapio](https://wordpress.org/support/users/katoboapio/) * (@katoboapio) * [13 years ago](https://wordpress.org/support/topic/email-responder-help/#post-3610303) * Thanks Maeve * FYI – A friend went through my buy cycle as a favour to test and she did get my thank you email from your autoresponder – however I completed the cycle twice previous to that using my wife’s CCard and what I believed to be unique and unrelated email to me (i.e. not recognisable by my WP site or Paypal) but still she didn’t get a response from the autoresponder but she did get her receipt from Paypal as you would expect to the email we put in…we paid as a guest user also (i.e not logging into any personal Paypal account so I could enter whatever email I liked for Paypal receipt purposes). * Perhaps WP or your plugin recognised I was sending and receiving from the same computer? All I can think of… * FMI – Is there a way of testing the autoresponder without having to go through the pay cycle proper so I can see/check what the email looks like as delivered?( I’ve used code so I can add a couple of photos) * Many thanks for your plugin and for taking the time to respond to me. * Very best wishes Kevin * FYI – [http://kevinwilliams-thisistheday.com/the-best-pound-you-will-ever-spend/](http://kevinwilliams-thisistheday.com/the-best-pound-you-will-ever-spend/) * [KatoBoapio](https://wordpress.org/support/users/katoboapio/) * (@katoboapio) * [13 years ago](https://wordpress.org/support/topic/email-responder-help/#post-3610304) * Hi Maeve * Just to let you know my friend repeated the buy cycle and this time didn’t get the autoresponder email either…the return email function works properly every time. * Thanks Kevin * Hi Kev * Paypal sent me to this link [http://kevinwilliams-thisistheday.com/thank-you-for-your-donation/](http://kevinwilliams-thisistheday.com/thank-you-for-your-donation/) * But I only got sent the receipt from paypal no welcome email with access code * Thanks A * [KatoBoapio](https://wordpress.org/support/users/katoboapio/) * (@katoboapio) * [13 years ago](https://wordpress.org/support/topic/email-responder-help/#post-3610305) * Maeve…I’m thinking this may be as important to you as it is to me to make sense of so I thought I’d paste in the email from the autoresponder that did work ( FYI – I haven’t altered the ‘from email’ address or ’email subject’) * Bw K * > From: redacted > Date: 19 April 2013 22:34:46 BST > To: [info@hxxxxxxxxxxxxxxxxxxt.co.uk](https://wordpress.org/support/topic/email-responder-help/info@hxxxxxxxxxxxxxxxxxxt.co.uk?output_format=md) > Subject: Boapio Institute Road Map Membership > Reply-To: redacted > > Thank you… and welcome! > > I sincerely hope this is the best £1 you will ever get to spend! If indeed it is then please share your good fortune with family and friends. > > Your membership to the Boapio Institute Road Map is now activated and the access code is ‘xxxxxx’. (You will be informed of any changes to this code via email.) > > You can access the Road Map by clicking on this link [http://www.boapioinstitute.org/#!road-map](http://www.boapioinstitute.org/#!road-map) or simply by returning to [http://kevinwilliams-thisistheday.com/services/](http://kevinwilliams-thisistheday.com/services/) and clicking on Step 3. > > Please enjoy the Road Map and take your time perusing and deliderating over the contents…I look forward to hopefully making your acquaintence in the not to distant future. > > Kindest regards > Kevin > > FYI – As you are probably aware from perusing our websites we support Barnardo’s ‘Believe in Children’ and this support also involves fund raising initiatives and donations directly from Tenby Teddies and associated enterprise including The Boapio Institute Road Map – we would like you to know that your kind donation today has by default also directly benefited the children of Barnardo’s – thank you again! > > P.S. Thank you for spreading the word about Tenby Teddies too, you can check out how our fund raising is progressing at [http://www.tenbyteddies.co.uk](http://www.tenbyteddies.co.uk) and scrolling to the bottom of the home page… Facebook is just such a great way of sharing and telling your friends…(a polite prompt)! > > Very best wishes, > Kevin & Co. > * Plugin Author [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [13 years ago](https://wordpress.org/support/topic/email-responder-help/#post-3610315) * Sorry it’s taken me a while to get back to this… * Please can you try putting in a legit email address in the From field? Just wondering if perhaps some email clients don’t like the lack of proper email address in the from field? * [KatoBoapio](https://wordpress.org/support/users/katoboapio/) * (@katoboapio) * [13 years ago](https://wordpress.org/support/topic/email-responder-help/#post-3610318) * Hi Maeve * Thanks for your reply – it was a legit email address to begin with. FYI – My Guinea Pig did receive her email but it arrived about 30 mins or so after the transaction with Paypal. 101 reasons for this I’m sure and none of them to do with your plug-in! I never received an email when I tested it out on myself. * Many thanks…I’ll keep you posted on how it’s working. Best wishes Kevin * Plugin Author [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [13 years ago](https://wordpress.org/support/topic/email-responder-help/#post-3610321) * Cool, thanks for reporting back Kevin. Let me know if there’s anything further I can do to assist Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Email responder help’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/paypal-responder_73b6cf.svg) * [PayPal Responder](https://wordpress.org/plugins/paypal-responder/) * [Frequently Asked Questions](https://wordpress.org/plugins/paypal-responder/#faq) * [Support Threads](https://wordpress.org/support/plugin/paypal-responder/) * [Active Topics](https://wordpress.org/support/plugin/paypal-responder/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/paypal-responder/unresolved/) * [Reviews](https://wordpress.org/support/plugin/paypal-responder/reviews/) * 9 replies * 3 participants * Last reply from: [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * Last activity: [13 years ago](https://wordpress.org/support/topic/email-responder-help/#post-3610321) * Status: resolved