Title: email responder doesn’t work Last modified: August 22, 2016 --- # email responder doesn’t work * [kailibuy](https://wordpress.org/support/users/kailibuy/) * (@kailibuy) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/) * hi, the email respond doesn’t work and also for whatever reason the mailchimp is not consistently getting updated with new user info. * [http://www.woorockets.com/topic/email-responder-doesnt-work/](http://www.woorockets.com/topic/email-responder-doesnt-work/) * [https://wordpress.org/plugins/wr-contactform/](https://wordpress.org/plugins/wr-contactform/) Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/email-responder-doesnt-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/email-responder-doesnt-work/page/2/?output_format=md) * Plugin Contributor [www.AloGam.com](https://wordpress.org/support/users/son-tung-mr/) * (@son-tung-mr) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5505911) * Hi kailibuy, * I am sorry for this unconvenience, yes, i have retested this function it is a small bug with responders’ email notification. Before reporting it to developers, i need to wait for testers team rechecking. For the mailchimp integration, when you add the API key, was there any notification showing? * Have a good day, * Sincerely, wr support team * Thread Starter [kailibuy](https://wordpress.org/support/users/kailibuy/) * (@kailibuy) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5505917) * ok. I will wait for your response on responders’ email notification. * As for mailchimp integration, no, there was no notification showing at the time of adding api. I have to say that with mailchimp problem, it’s intermittent, sometimes I get the registration information showed up in the mailchimp list, sometimes I don’t. * Not sure why. I tested it pretty much at the same condition. * Plugin Contributor [www.AloGam.com](https://wordpress.org/support/users/son-tung-mr/) * (@son-tung-mr) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5505926) * hi kailibuy, * Do you mean sometimes you get the registration information from your account on the mailchimp list located on the mailchimp website? * Best regards, wr support team * Thread Starter [kailibuy](https://wordpress.org/support/users/kailibuy/) * (@kailibuy) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5505929) * yes. * It seems sometimes the sign-up information gets transferred over, sometimes it doesn’t. * I always get information in my email designated to receive the information. * Plugin Contributor [www.AloGam.com](https://wordpress.org/support/users/son-tung-mr/) * (@son-tung-mr) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5505942) * hi kailibuy, * Thank you for the reply, It is working well. It may be due to the saved cache. Could you clear the cache from the browser and come back to mailchimp account to see whether the email is showing on the list? * Sincerely, wr support team * Thread Starter [kailibuy](https://wordpress.org/support/users/kailibuy/) * (@kailibuy) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5505947) * When you said it’s working well, are you testing on my site or yours? * Like I mentioned, this particular problem occurs intermittently. I don’t know if I could duplicate the problem at given test, but I will try your solution of clearing the cache first. * I wish the problem occurs consistently so it’s easier to trouble-shoot. * Will keep you updated on this. * In the mean time, I’d like to follow up with you on the responder email bug. * Plugin Contributor [www.AloGam.com](https://wordpress.org/support/users/son-tung-mr/) * (@son-tung-mr) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5505960) * Hi kailibuy, * Thank you very much for the cooperation, yes, you are right. I have to test on my site first to see if the problem is only due to the plugin or not. As you know, this is a function of sending and receiving, it means the process includes other parites: your hosting server and mailchimp. Sometimes, in case the problem comes from other parties, we also need contact other parities. * Yes, i will reply to you as soon as possible getting the answer based on the responder function. * About the mailchimp, The list tab on the mailchimp site updates the new information slower than the function of account, so i want you try checking the account information related to subscribers first. * Can you try the following steps. * 1.After submitting a form * 2.you come back to your mailchimp account and click on account ; [http://i.imgur.com/SHrfdXC.png](http://i.imgur.com/SHrfdXC.png) * 3. Scroll down and check whether or not the counting of subscriber is increasing: [http://i.imgur.com/6Y4Gawd.png](http://i.imgur.com/6Y4Gawd.png) * Sincerely, WR support team * Thread Starter [kailibuy](https://wordpress.org/support/users/kailibuy/) * (@kailibuy) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5505961) * thanks for the response. * yes, I’ve noticed the occasional delay. Most of time though if it works, the updated subscriber information is immediate. * so when I say there was a problem updating mailchimp, I’m referring neither the count nor the actual information being updated. * Plugin Contributor [www.AloGam.com](https://wordpress.org/support/users/son-tung-mr/) * (@son-tung-mr) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5505964) * Hi kailibuy, * Thank you for the reply, you mean the only sbscribers is updated on mailchimp, but other fileds such name, phone or message are not being updated? * Sincerely, tony * Thread Starter [kailibuy](https://wordpress.org/support/users/kailibuy/) * (@kailibuy) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5505973) * when the subscriber is updated, all fields get updated. but sometimes subscribers don’t get updated, as if there was never a submission. * Plugin Contributor [www.AloGam.com](https://wordpress.org/support/users/son-tung-mr/) * (@son-tung-mr) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5506040) * hi kailibuy, * Let me review the problem. you mean When you add new fields on WR Contact Form in admin area of your site. And then a person submits the form, but these new fields are not showing on your mailchimp account list? * Have you a good time * Sincerely, wr support team * Plugin Contributor [www.AloGam.com](https://wordpress.org/support/users/son-tung-mr/) * (@son-tung-mr) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5506068) * hi kailibuy, * I have gotten the confirm from developers. It is a small bug for email notification to submitters. They are working on it. If i can get a fix from him, i will let you know. Otherwise, it will be the release of next version on worpress.org. * Have you a good time * Sincerely, wr support team * Plugin Contributor [www.AloGam.com](https://wordpress.org/support/users/son-tung-mr/) * (@son-tung-mr) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5506112) * Hi kailibuy, * Thank you for your patience. This is the fixed version based on the responder email. You can download it [here](http://www.mediafire.com/download/kk4qp68p9zvgxxq/wr-contactform.zip) and re-install the plugin. Please let me know if your problem is tackled. * Sincerely, wr support team * Thread Starter [kailibuy](https://wordpress.org/support/users/kailibuy/) * (@kailibuy) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5506117) * by reinstalling the plugin, will all forms be reset or lost? * Plugin Contributor [www.AloGam.com](https://wordpress.org/support/users/son-tung-mr/) * (@son-tung-mr) * [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/#post-5506125) * hi kailibuy, * You can export the form ([http://i.imgur.com/FRmVsvX.png](http://i.imgur.com/FRmVsvX.png)) and import it after re-installing the plugin. * Sincerely, wr support team Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/email-responder-doesnt-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/email-responder-doesnt-work/page/2/?output_format=md) The topic ‘email responder doesn’t work’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wr-contactform_dccde0.svg) * [WR ContactForm](https://wordpress.org/plugins/wr-contactform/) * [Support Threads](https://wordpress.org/support/plugin/wr-contactform/) * [Active Topics](https://wordpress.org/support/plugin/wr-contactform/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wr-contactform/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wr-contactform/reviews/) * 24 replies * 2 participants * Last reply from: [www.AloGam.com](https://wordpress.org/support/users/son-tung-mr/) * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/email-responder-doesnt-work/page/2/#post-5506185) * Status: not resolved