Support » Plugin: Easy Digital Downloads » Email receipt & sale notifications suddenly stopped working

  • Resolved zoondich

    (@zoondich)


    Hello

    I’ve got the last version of EDD installed. It always worked well untill now.

    But suddenly, Email receipts and sale notifications are not being sent anymore.

    Got Postman SMTP plugin installed wich is working great with other plugins like Contact Form 7. I tried to deactivate all other plugins but did’nt work either.

    I did a test with testmail.php like you wrote on your page. It worked fine:
    http://docs.easydigitaldownloads.com/article/189-email-receipts-are-not-being-sent.

    I also tried the check email plugin, but this specific one didn’t work.

    Any hint?

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author mordauk

    (@mordauk)

    Hi there,

    Could you please go to Downloads > Tools > System Info and post the contents here?

    There you go:

    ### Begin System Info ###

    — Site Info

    Site URL: http://jeanclaude.tv
    Home URL: http://jeanclaude.tv
    Multisite: No

    — Hosting Provider

    Host: DBH: localhost, SRV: jeanclaude.tv

    — User Browser

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 55.0.2883.87
    User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
    n64; x64) AppleWebKit/537.36 (KH
    TML, like Gecko) Chrome/55.0.288
    3.87 Safari/537.36

    — WordPress Configuration

    Version: 4.7
    Language: en_US
    Permalink Structure: /%postname%/
    Active Theme: Themify Music 1.5.5
    Show On Front: page
    Page On Front: Jean Claude Chanteur québécois (#2256)
    Page For Posts: Blog (#2207)
    ABSPATH: /home/jeancla2/public_html/
    Remote Post: wp_remote_post() works
    Table Prefix: Length: 3 Status: Acceptable
    WP_DEBUG: Disabled
    Memory Limit: 40M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, active, inactive, charitable-pending, charitable-completed, charitable-failed, charitable-cancelled, charitable-refunded, charitable-preapproved

    — EDD Configuration

    Version: 2.6.14
    Upgraded From: 2.6.14
    Test Mode: Disabled
    AJAX: Enabled
    Guest Checkout: Enabled
    Symlinks: Disabled
    Download Method: Direct
    Currency Code: CAD
    Currency Position: before
    Decimal Separator: .
    Thousands Separator: ,
    Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs

    — EDD Page Configuration

    Checkout: Valid
    Checkout Page: http://jeanclaude.tv/caisse/
    Success Page: http://jeanclaude.tv/caisse/confirmation-dachat/
    Failure Page: http://jeanclaude.tv/caisse/votre-transaction-a-echoue/
    Downloads Slug: /downloads

    — EDD Gateway Configuration

    Enabled Gateways: PayPal standard, Stripe Checkout
    Default Gateway: Stripe Checkout

    — EDD Tax Configuration

    Taxes: Disabled
    Tax Rate: 0
    Display On Checkout: Not Displayed
    Prices Include Tax: No

    — WordPress Active Plugins

    Captcha by BestWebSoft: 4.2.8
    CBX Currency Converter: 1.7
    Charitable: 1.4.6
    Charitable – Stripe Payment Gateway: 1.1.0
    Contact Form 7: 4.6
    Custom Facebook Feed: 2.4.5
    Duplicate Post: 3.1.2
    Easy Digital Downloads: 2.6.14 (needs update – 2.6.15)
    Easy Digital Downloads – Free Download: 0.2.0
    Easy Digital Downloads – Related Downloads: 1.7
    Easy HTTPS (SSL) Redirection: 1.5
    Easy Smooth Scroll Links: 2.1
    Easy Theme and Plugin Upgrades: 2.0.0
    Gauntlet Security: 1.4.1
    Loco Translate: 2.0.10
    MailPoet – Contact Form 7 Integration: 1.0.7.5
    MailPoet Newsletters: 2.7.5
    PHP Code For Posts: 2.1.3.1
    Popups – WordPress Popup: 1.6.0.1
    Postman SMTP: 1.7.2
    Raw HTML Snippets: 1.1.3
    Simple Author Box: 1.6
    Social: 1.4.9
    Stats Plugin: 3.0.1
    Stripe Checkout Gateway for Easy Digital Downloads: 1.6.1
    Themify Builder: 1.8.8
    Top Flash Embed: 0.3.4
    To Top: 1.4
    Wordfence Security: 6.2.8
    WordPress Importer: 0.6.3
    WP Add Custom CSS: 1.0.0
    Wpdevart Facebook comments: 1.5.6
    WP Simple Pay Lite for Stripe: 1.5.8
    WP Simple Pay Lite for Stripe Companion: 1.3.8
    WP Simple Pay Lite for Stripe Manager: 1.2.8
    Yoast SEO Premium: 3.8
    Youtube Channel Gallery: 2.4

    — WordPress Inactive Plugins

    Akismet: 3.2
    Coming soon and Maintenance mode WpDevArt: 2.7.4
    Hello Dolly: 1.6
    Post Password Token: 1.2.4
    Social Share Motivator: 4.0

    — Webserver Configuration

    PHP Version: 5.5.33
    MySQL Version: 5.5.52
    Webserver Info: Apache/2.4.18 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4

    — PHP Configuration

    Safe Mode: Disabled
    Memory Limit: 256M
    Upload Max Size: 200M
    Post Max Size: 200M
    Upload Max Filesize: 200M
    Time Limit: 180
    Max Input Vars: 10000
    Display Errors: N/A
    PHP Arg Separator: &

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    — Session Configuration

    EDD Use Sessions: Enabled
    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: On

    ### End System Info ###

    Plugin Author mordauk

    (@mordauk)

    That all looks fine.

    As a quick test, could you replace your SMTP plugin with SendGrid? https://wordpress.org/plugins/sendgrid-email-delivery-simplified/

    Does that resolve it?

    Didn’t work

    Thanks anyway 🙂

    • This reply was modified 3 years, 2 months ago by zoondich.
    Plugin Author mordauk

    (@mordauk)

    I’ll be more than happy to continue helping.

    Would you still like to resolve this?

    Thank you for your support Pipin, but I don’t want to spend too much time trying to solve this specific issue with your great plugin.

    I have noticed that people increasingly prefer online streaming than mp3 downloading.

    That is why, I have decided to change the way of selling my music. I am proposing now a streaming service with a membership access plugin instead.

    Hoping it will give better sales results, because downloading mp3 didn’t sell at all for years.

    Have a great Christmas holidays season.

    zoondich

    (@zoondich)

    Finally solved the problem by installing Easy WP SMTP:

    https://wordpress.org/plugins/easy-wp-smtp/

    Every thing work great now!

    This information may be useful for Others who had the same type of problem

    Plugin Author mordauk

    (@mordauk)

    Glad to hear it!

    For anyone us that encounters this, please see the blog post we just published: https://easydigitaldownloads.com/blog/more-reliable-email-delivery/

Viewing 8 replies - 1 through 8 (of 8 total)
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