Title: EMAIL PROBLME
Last modified: October 6, 2021

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# EMAIL PROBLME

 *  Resolved [dpfnet](https://wordpress.org/support/users/dpfnet/)
 * (@dpfnet)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/email-problme/)
 * Hi, I need help,
    my clients this morning when they executed orders, I received
   order emails and payment confirmation and even the last few days no problem. 
   Since this afternoon I have not received emails with the order, but I only receive
   confirmation of payment. I checked woocommerce email settings, everything is 
   in order, no changes. I have sent emails from my hosting, I am receiving and 
   sending emails without problems. I don’t understand why Wocommerce doesn’t send
   customer order emails.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femail-problme%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/email-problme/#post-14946318)
 * Hi [@dpfnet](https://wordpress.org/support/users/dpfnet/),
 * You’ll first want to check whether WooCommerce is generating the order emails.
   For this, I recommend installing the [WP Mail Logging](https://wordpress.org/plugins/wp-mail-logging/)
   plugin then create a test order.
 * * If the logs show that WooCommerce is generating emails but the emails are not
   sent, you’ll want to check if you have the right “From” email address in WooCommerce
   > Settings >Emails. If it’s correct, check with your host if there are any issues
   on the email server. Lastly, I would recommend using an SMTP plugin to handle
   the sending of emails. We have some recommendations here.
 * * If the email logs show that no email is generated, you’ll want to perform a
   conflict test as outlined in this guide – [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
 * For reference, kindly check out our Email troubleshooting guide – [https://docs.woocommerce.com/document/email-faq/](https://docs.woocommerce.com/document/email-faq/)
 * Thanks.
 *  Thread Starter [dpfnet](https://wordpress.org/support/users/dpfnet/)
 * (@dpfnet)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/email-problme/#post-14946359)
 * unfortunately no conflict, before the system did not send emails we can confirm
   
   of not having updated, that you have not run or installed any other plugin or
   application that you have not touched any files or settings
 * I think the problem is woocommerce, because the email sending test says: Could
   not instantiate mail function.
    We solved the problem tonight, we are using an
   external “Mailjet” service which solved the whole problem. I believe that the
   technicians will have to investigate why this problem also happens to other users
   of woocomemrce after some time and without a real reason
 *  Plugin Support [Brad P. a11n](https://wordpress.org/support/users/snaacks/)
 * (@snaacks)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/email-problme/#post-14985862)
 * Hi [@dpfnet](https://wordpress.org/support/users/dpfnet/)
 * Thank you for letting us know you’ve worked around the issue by using an external
   mail service that is not experiencing the issue.
 * We can definitely look into this further with you if you’d like to continue, 
   otherwise, we can mark the thread as resolved.
 * If you’d like to continue, can you please confirm you performed the full conflict
   test documented at: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)?
 * If so, did you see any change in the behavior at any point with specific plugins
   or themes disabled, or did you see the same intents error in each instance?
 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/email-problme/#post-15016310)
 * Hi [@dpfnet](https://wordpress.org/support/users/dpfnet/)
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   Hopefully, you were able to find a solution to your problem! If you have further
   questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘EMAIL PROBLME’ is closed to new replies.

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 * 4 replies
 * 4 participants
 * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/email-problme/#post-15016310)
 * Status: resolved