Title: Email problems
Last modified: August 31, 2016

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# Email problems

 *  Resolved [skritin](https://wordpress.org/support/users/skritin/)
 * (@skritin)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/email-problems-12/)
 * Hi
 * A client of mine asked me to check why he doesn’t get any notification emails
   from eShop.
 * I put the shop in test mode and made a test order, did not get any emails. He
   hasnt gotten any mails for a few months.
 * I took a look at his orders, since the 20th of december 2015 all orders appear
   twice.. and they are all marked Processing in the Shipped tab except for one,
   which has a transaction ID. The test order I made (shop in test mode) also appears
   twice. He can see payments in the bank.
 * The site is on a multisite network, only one site uses eShop though. What is 
   the best practice to debug this?
 * [https://wordpress.org/plugins/eshop/](https://wordpress.org/plugins/eshop/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/email-problems-12/#post-6998844)
 * Try reviewing [http://quirm.net/wiki/eshop/troubleshooting/emails-not-being-received/](http://quirm.net/wiki/eshop/troubleshooting/emails-not-being-received/)
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/email-problems-12/#post-6998853)
 * As there has not been an update to this topic for a while, I can only assume 
   that the issue has now been resolved and I am now marking it as such. If this
   is incorrect, please feel free to change the topic’s status and/or post a follow-
   up.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Email problems’ is closed to new replies.

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## Tags

 * [order notification](https://wordpress.org/support/topic-tag/order-notification/)

 * 2 replies
 * 2 participants
 * Last reply from: [esmi](https://wordpress.org/support/users/esmi/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/email-problems-12/#post-6998853)
 * Status: resolved