Title: email problem Last modified: June 20, 2022 --- # email problem * Resolved [maddendarwich](https://wordpress.org/support/users/maddendarwich/) * (@maddendarwich) * [3 years, 10 months ago](https://wordpress.org/support/topic/email-problem-32/) * i have setup my woocommerce store & added the “Follow-up emails” that makes my website send emails to clients who (register, order etc…) the problem is that its sending the emails to the clients from our email but at the top part of the email message that the clients receive it says R & J Driving school instead of R & J Driving school * any idea how can we fix that? below is an example for a reset password email: * Password Reset Request for R & J Driving School * while its suppose to be: * Password Reset Request for R & J Driving School * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femail-problem-32%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [3 years, 10 months ago](https://wordpress.org/support/topic/email-problem-32/#post-15751149) * Hi [@maddendarwich](https://wordpress.org/support/users/maddendarwich/) * Pardon me, but I fail to find a difference between the two versions. * > at the top part of the email message that the clients receive it says R & J > Driving school instead of R & J Driving school * > Password Reset Request for R & J Driving School > while its suppose to be: Password > Reset Request for R & J Driving School * Could you please point out if I’m missing something obvious? * We have a detailed guide on troubleshooting WooCommerce email issues here: [https://docs.woocommerce.com/document/email-faq/](https://docs.woocommerce.com/document/email-faq/) * Thread Starter [maddendarwich](https://wordpress.org/support/users/maddendarwich/) * (@maddendarwich) * [3 years, 10 months ago](https://wordpress.org/support/topic/email-problem-32/#post-15751176) * omg, thank you so much for replying, i just found out that whenever i write here the word mistake that is happening after i submitted the message here it changed to normal! (just here) okay i will put spaces between the letters so you can get what I am saying * its suppose to be R & J Driving School * its coming R & a m p ; J Driving school * there is an extra word between & J which is a m p ; (without spaces) how can we remove that? * I hope you get it now, thank you again for replying! and will be waiting a solution please * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [3 years, 10 months ago](https://wordpress.org/support/topic/email-problem-32/#post-15751193) * Hi [@maddendarwich](https://wordpress.org/support/users/maddendarwich/) * Thank for the update. I understand there is an unwanted space/word in between. * If you could please share a screenshot that shows the problem, that would be really helpful. We recommend [https://snipboard.io](https://snipboard.io) for easily sharing [screenshots](https://wordpress.com/support/make-a-screenshot/)– please follow the instructions on that page, then paste the URL in this thread. * Thanks * Thread Starter [maddendarwich](https://wordpress.org/support/users/maddendarwich/) * (@maddendarwich) * [3 years, 10 months ago](https://wordpress.org/support/topic/email-problem-32/#post-15753269) * Hello Margaret thank you for replying, * here is the link of the screenshot [https://snipboard.io/90YF6Q.jpg](https://snipboard.io/90YF6Q.jpg) * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [3 years, 10 months ago](https://wordpress.org/support/topic/email-problem-32/#post-15753445) * Hello, * Thank you for sharing the screenshot. Can you please go to **WooCommerce > Settings > Emails > Reset password**, and check if there is custom text in the `Subject` field? * Link to image: [https://snipboard.io/GkB2ep.jpg](https://snipboard.io/GkB2ep.jpg) * If the issue persists, I’d recommend running a conflict test next to determine if the issue is coming from a theme/plugin conflict. You can find a detailed explanation on how to do a conflict test here: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [3 years, 10 months ago](https://wordpress.org/support/topic/email-problem-32/#post-15772805) * We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful. * If you have any other questions, please feel free to open a new topic. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘email problem’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [emails](https://wordpress.org/support/topic-tag/emails/) * 6 replies * 3 participants * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/email-problem-32/#post-15772805) * Status: resolved