Email Piping Issue, Terrible Customer Service

This plugin is awesome when it is FREE. However the second you opt in to paid version; say goodbye to customer service. It takes the support team minimum of 24 hours to reply to tickets and once they have replied, they disappear for another 24 hours!

I understand you are a new company but why would you release a plugin with so many bugs where you don’t even care about helping us solve the bugs?

Why do you have to treat your customers this bad? check ticket number #69723