• Paid for the premium version because my use case required email piping to work. Unfortunately it does not work very well. It takes a long time for new tickets to appear in the dashboard, and customer replies to the ticket emails do not sync to the ticket in the dash board. Support is hard to get a hold of and the advertised discount on their purchase page is incorrect.

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  • Plugin Support Ahsan Chowdhury


    Dear @ecsio,

    Thank you for providing details about the email piping issue. We have verified that the functionality is working smoothly on our end and on other sites. It appears that this may be a site-specific issue. However, I can see you have created a support ticket and one of our support agents tried to solve this issue.

    We are committed to resolving this issue specifically on your site, even if it seems to be site-specific. I encourage you to continue the conversation within the ticket. Our aim is to ensure a positive experience for you, and we are hopeful that we can successfully address and resolve the issue.

    Concerning the pricing discrepancy, I’m not entirely certain on which pages you observed the difference. If you come across any discount deal page on our site and observe a slightly higher price, it’s likely that you accessed it after the promotion had concluded. Despite this, we are more than willing to process a refund for the partial amount.

    Please share your thoughts with us, and we are committed to addressing and resolving this issue on a priority basis.

    Thank you

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