Support » Plugin: Ultimate Member – User Profile, User Registration, Login & Membership Plugin » Email: Password Reset Link taking to 500 Internal

  • Resolved cactus39


    When a user clicks “Forgot Password” They are asked for their password. They enter it and they are sent the Reset Password Email. The link does not take them to the reset page. It goes to a 500 internal error page. Please help!

    The page I need help with: [log in to see the link]

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  • Thread Starter cactus39


    Just to reiterate, the links in the email are the issue. I tried all of them from the email templates. For the button “Reset your password” {password_reset_link} is the link attached. All of those types of links are redirecting to the error page.

    Plugin Support Ultimate Member Support


    Hi @cactus39,

    Please check your Password reset page and make sure it contains [ultimatemember_password] shortcode. Also, go to the Ultimate member -> Settings -> General -> Pages and check that you have correct password reset page assigned there.
    Make sure that your permalinks in Settings -> Permalinks is set to postname.

    Do a quick conflict test so we can rule out conflicts with other plugins or your theme.
    Here is the doc on how to do a conflict test.


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