Support » Plugin: UpdraftPlus WordPress Backup Plugin » Email of Log not functioning

  • Resolved a4slind


    I recently switched to Updraft and appreciate the reliability and speed. However, the plugin’s attempt to send an e-mail the the admin address is failing.

    mailer-daemon is returning the following error:
    2021-04-13 14:20:07 : You are not allowed to send as user or group ************

    The problem is that the user or group the bounce error references does not appear anywhere on the site. I’ve checked:

    The smtp mailer setup. It’s correct and functioning.
    The admin users. None of them reflect the user or group referenced in the error.
    The database. I’ve queried every table I think is even remotely relevant for any occurrence of the user. None seem to exist.

    Where is Updraft pulling this user/group from so that I can correct it?

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor bcrodua



    Please could you send us a copy of the latest full backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.


    Thread Starter a4slind



    Thank you for looking into this for me. The latest log (this morning) can be viewed here.

    Plugin Author David Anderson


    > Where is Updraft pulling this user/group from so that I can correct it?

    The premise of the question is incorrect; this isn’t something UpdraftPlus does or that you can resolve by changing something inside UD. WordPress does not even have a concept of groups, and the user being referred to is a system user, not a WP one. UpdraftPlus just calls the WordPress wp_mail() function and says “WordPress, please send this mail”. For the source of the problem, you need to look at lower levels of the system (I speak as someone who’s been running mailer daemons at the sysadmin level since the 1990s); you should show the error to your web hosting company.

    Thread Starter a4slind


    Hey David, thanks for the insight. I appreciate you taking the time. I’d have responded sooner, but never got the heads-up there was follow-up on this issue.

    That said, I disagree that the premise is incorrect. You presumed I was trying to fix UD. I do agree that it was likely an issue deeper in the system. In fact, knowing where UD is pulling the parameters it passes to wp_mail() would have been valuable in tracking down the potential source of system information.

    Water under the bridge though… We had a pretty major hiccup and had to build a new instance to restore to. The issue is not occurring there. I’m assuming there were some data artifacts in the previous stack and closing the ticket.

Viewing 4 replies - 1 through 4 (of 4 total)
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