Email Notifications fails to send
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This has worked for years, but now the emails are not being received.
Is everything OK with the latest Word Press?
Has anything else changed?
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Please help. All input appreciated.
Thanx a bunch
Hi @rdiebel
I hope you are doing good today.
Does the site use any SMTP plugin?
If not, could you install any, configure and see if this will help o get those notifications?
If yes, please double-check your SMTP configuration and your hosting data, which can change sometimes, like ports for example.If the above does not help, could you export your form, upload it to google drive or dropbox, and share a link in your next reply so that we could take a closer look at this?
Kind Regards,
KrisHello @rdiebel ,
We haven’t heard from you for some time now, so it looks like you don’t need our assistance anymore.
Feel free to re-open this ticket if needed.
Kind regards
KasiaMy efforts have continued, but failed.
I deleted, and reinstalled.
Created a new very simple form, but still no email.
Other email from the site works.
Any help would be much appreciated.Would any of the substantial Word Press changes lately affect your plugin?
my simple form:
`{“type”:”form”,”data”:{“fields”:[{“id”:”name-1″,”element_id”:”name-1″,”form_id”:”wrapper-5225-3642″,”type”:”name”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-5225-3642″,”field_label”:”Name”,”placeholder”:”E.g. John Doe”,”prefix_label”:”Prefix”,”fname_label”:”First Name”,”fname_placeholder”:”E.g. John”,”mname_label”:”Middle Name”,”mname_placeholder”:”E.g. Smith”,”lname_label”:”Last Name”,”lname_placeholder”:”E.g. Doe”,”prefix”:”true”,”fname”:”true”,”mname”:”true”,”lname”:”true”,”required_message”:”Name is required.”,”prefix_required_message”:”Prefix is required.”,”fname_required_message”:”First Name is required.”,”mname_required_message”:”Middle Name is required.”,”lname_required_message”:”Last Name is required.”},{“id”:”textarea-1″,”element_id”:”textarea-1″,”form_id”:”wrapper-6974-2247″,”type”:”textarea”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-6974-2247″,”input_type”:”line”,”limit_type”:”characters”,”field_label”:”Text”,”placeholder”:”E.g. text placeholder You can add new line”,”default”:”Type Text Here”}],”settings”:{“pagination-header”:”nav”,”paginationData”:{“pagination-header-design”:”show”,”pagination-header”:”nav”},”formName”:”Basic”,”version”:”1.15.12″,”form-border-style”:”none”,”form-padding”:””,”form-border”:””,”fields-style”:”open”,”validation”:”on_submit”,”akismet-protection”:”1″,”form-style”:”default”,”enable-ajax”:”true”,”autoclose”:”true”,”submission-indicator”:”show”,”indicator-label”:”Submitting…”,”form-type”:”default”,”submission-behaviour”:”behaviour-thankyou”,”thankyou-message”:”Thank you for contacting us, we will be in touch shortly.”,”submitData”:{“custom-submit-text”:”Send Message”,”custom-invalid-form-message”:”Error: Your form is not valid, please fix the errors!”},”validation-inline”:”1″,”form-expire”:”no_expire”,”form-padding-top”:”0″,”form-padding-right”:”0″,”form-padding-bottom”:”0″,”form-padding-left”:”0″,”form-border-width”:”0″,”form-border-radius”:”0″,”cform-label-font-family”:”Roboto”,”cform-label-custom-family”:””,”cform-label-font-size”:”12″,”cform-label-font-weight”:”bold”,”cform-title-font-family”:”Roboto”,”cform-title-custom-family”:””,”cform-title-font-size”:”45″,”cform-title-font-weight”:”normal”,”cform-title-text-align”:”left”,”cform-subtitle-font-family”:”Roboto”,”cform-subtitle-custom-font”:””,”cform-subtitle-font-size”:”18″,”cform-subtitle-font-weight”:”normal”,”cform-subtitle-text-align”:”left”,”cform-input-font-family”:”Roboto”,”cform-input-custom-font”:””,”cform-input-font-size”:”16″,”cform-input-font-weight”:”normal”,”cform-radio-font-family”:”Roboto”,”cform-radio-custom-font”:””,”cform-radio-font-size”:”14″,”cform-radio-font-weight”:”normal”,”cform-select-font-family”:”Roboto”,”cform-select-custom-family”:””,”cform-select-font-size”:”16″,”cform-select-font-weight”:”normal”,”cform-multiselect-font-family”:”Roboto”,”cform-multiselect-custom-font”:””,”cform-multiselect-font-size”:”16″,”cform-multiselect-font-weight”:”normal”,”cform-dropdown-font-family”:”Roboto”,”cform-dropdown-custom-font”:””,”cform-dropdown-font-size”:”16″,”cform-dropdown-font-weight”:”normal”,”cform-calendar-font-family”:”Roboto”,”cform-calendar-custom-font”:””,”cform-calendar-font-size”:”13″,”cform-calendar-font-weight”:”normal”,”cform-button-font-family”:”Roboto”,”cform-button-custom-font”:””,”cform-button-font-size”:”14″,”cform-button-font-weight”:”500″,”cform-timeline-font-family”:”Roboto”,”cform-timeline-custom-font”:””,”cform-timeline-font-size”:”12″,”cform-timeline-font-weight”:”normal”,”cform-pagination-font-family”:””,”cform-pagination-custom-font”:””,”cform-pagination-font-size”:”16″,”cform-pagination-font-weight”:”normal”,”payment_require_ssl”:””,”submission-file”:”delete”,”store_submissions”:”1″,”form_name”:”Basic”,”form_status”:”publish”},”client_id”:null,”integration_conditions”:[],”behaviors”:[{“slug”:”behavior-1234-4567″,”label”:””,”autoclose-time”:”5″,”autoclose”:”true”,”newtab”:”sametab”,”thankyou-message”:”Thank you for contacting us, we will be in touch shortly.”,”email-thankyou-message”:””,”manual-thankyou-message”:””,”submission-behaviour”:”behaviour-thankyou”,”redirect-url”:””}],”notifications”:[{“slug”:”notification-1234-4567″,”label”:”Admin Email”,”email-recipients”:”default”,”recipients”:”jrdiebel@gmail.com”,”email-subject”:”New Form Entry #{submission_id} for {form_name}”,”email-editor”:”You have a new website form submission: <br \/> {all_fields} <br \/>—<br \/> This message was sent from {site_url}.”,”email-attachment”:”true”},{“slug”:”notification-1478-4323″,”email-subject”:”Basic Test For email”,”label”:”My Basic”,”email-editor”:”A basic test”,”recipients”:”jrdiebel@gmail.com”,”from-name”:””,”form-email”:””,”replyto-email”:””,”cc-email”:””,”bcc-email”:””}]},”status”:”publish”,”version”:”1.15.12″}Hello @rdiebel !
Hope you’re doing well today!
Unfortunately sharing the form’s code here directly will cause the forum to make the code unusable. Can you export the code one more and share it using a service such as https://pastebin.com and share the link to the export here?
Kind regards,
Pawel
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