Email notification not sent

  • Resolved antoine69

    (@antoine69)


    1 year, 9 months ago

    Hi,

    I have a problem with one site: email notifications seem to go out as I can see in Reports Section but in fact 2 or 3 emails are only delivered.
    I don’t see why : I have added the From email with an email with the domain name to be sure the sender is not black listed.
    Also I run with a PHP (5.6.40) version.

    Could it be the reason why it’s bad delivered ?

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    1 year, 9 months ago

    Hi @antoine69 ,

    Thanks for reaching out to Icegram customer care!

    That’s strange! So to understand what is causing the issue on your end.

    Please check and confirm the points below and let me know your thoughts on them

    1) Please check if you are receiving the test email or not.

    2) What happened when you published the last post? Do you see any report with the status ‘In Queue’ on the Report screen? If yes, you can click on the Send link and see if the emails are being sent out or not.

    If the status is completed, please check if you have received the email in your inbox, or spam folder.

    Please verify the mentioned points and let us know your input.

    Stay safe & healthy!

    Thread Starter antoine69

    (@antoine69)

    1 year, 9 months ago

    Hi,

    In response to your first question: I don’t receive the test email.

    So what should I do ?

    Thanks

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    1 year, 9 months ago

    Hi @antoine69.

    If the test email is been sent successfully but not delivered, in this case, we might need to first check the FROM email address being used.

    Could you please go through the Incorrect FROM headers section of this documentation and see if this helps.

    Also, please check & confirm the Spam folder(Inbox > Spam).

    Waiting for the above information.`

    Thread Starter antoine69

    (@antoine69)

    1 year, 9 months ago

    Hi,
    Yes , the email FROM is in the style of info@mydomainname.fr where domainname is the exact domain name of the website.

    I’ve disabled and uninstalled the 2 plugins: WP SMTP plugin + WP Forms LITE .
    I’ve installed Contact Form 7 instead of WP Forms Lite.

    I’ve also installed the TEST EMAIL plugin.
    Then I’ve tested this plugin WP TEST EMAIL v1.1.5 , to check if I was able to receive emails and Yes, I’ve received emails in a yahoo.fr box + one with a domainename.

    Then I went to EMAILS Subscribers > Settings and test the sending of emails.
    I’ve tested with the 2 same email addresses and still I received nothing.

    So I’m bit lost.

    Have you got fresh news for me !!?

    Thanks

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    1 year, 9 months ago

    Hi @antoine69,

    Thanks for your response!

    That’s strange! We might need to debug the issue further with some more information. Could you please contact us on our private support channel here? Further communication will continue there.

    Please mention this thread URL while contacting us.

    Let us know if you have any further queries.

    Thank you.`

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    1 year, 7 months ago

    Hi @antoine69 ,

    Hope you’re doing great. I wanted to check in with you regarding the issue you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Have a great day!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    1 year, 6 months ago

    Hello there,

    We haven’t heard from you in a while.

    We hope our previous replies were helpful in resolving your issues.

    I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.

    If you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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