Title: Email Notification Issues
Last modified: March 26, 2019

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# Email Notification Issues

 *  [tkamen](https://wordpress.org/support/users/tkamen/)
 * (@tkamen)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/email-notification-issues-2/)
 * During testing everything worked fine, but as soon as we went live with this 
   plugin, order notification emails are not coming through. I made sure nothing
   is blocking the emails, and right now I am not sure what the issue could be. 
   Any suggestions would be great.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femail-notification-issues-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * (@alexanderfoxc)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/email-notification-issues-2/#post-11359550)
 * Hi.
 * Have you tried to enable debug log and see what’s in there? When notification
   email is sent, there is a line in debug log that looks like this:
 *     ```
       [03/26/2019 4:34 PM] - Notification email sent to buyer: user@example.com, From email address used: sales@example.com
       [03/26/2019 4:34 PM] - Notification email sent to seller: seller@example.com, From email address used: sales@example.com
       ```
   
 * If your debug log would have similar lines – it means plugin sends emails properly.
   It cannot control whether those are actually delivered or not, obviously.
    -  This reply was modified 7 years, 1 month ago by [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/).
 *  Thread Starter [tkamen](https://wordpress.org/support/users/tkamen/)
 * (@tkamen)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/email-notification-issues-2/#post-11361969)
 * Thanks for that tip. I have enable debugging and will wait for another purchase
   to be made and see what it says.
 *  Thread Starter [tkamen](https://wordpress.org/support/users/tkamen/)
 * (@tkamen)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/email-notification-issues-2/#post-11401706)
 * I enabled Debugging when suggested to do so, we received an order on 3/29 and
   nothing was logged. This is what is currently in the Debug file.
 * [04/03/2019 10:32 PM] – Stripe Payments debug log file
 * Any other suggestions [@alexanderfoxc](https://wordpress.org/support/users/alexanderfoxc/)?
 *  Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * (@alexanderfoxc)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/email-notification-issues-2/#post-11402557)
 * Might be an issue with file permissions on your server.
 * Try to clean the log and view it once again. If date has changed it means plugin
   can write into log file.
 * Also enable test mode and make a test payment, then have a look if the log is
   populated with payment info.
 *  Thread Starter [tkamen](https://wordpress.org/support/users/tkamen/)
 * (@tkamen)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/email-notification-issues-2/#post-11418264)
 * Doesn’t seem to be a file permission issue. The log shows today’s date after 
   a reset. Flipping it to TEST works and orders/payments show in the log. I flipped
   it back to LIVE in hopes that maybe it flushes something out and things start
   to work again. Also while in TEST the emails that get sent to the Seller end 
   up in Spam, while ones going to the Customer go in to the Inbox. Both are using
   the same email address to send from. I corrected this by whitelisting the address,
   but thought you would like to know of the issue.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Email Notification Issues’ is closed to new replies.

 * ![](https://ps.w.org/stripe-payments/assets/icon-128x128.png?rev=2705524)
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 * 5 replies
 * 2 participants
 * Last reply from: [tkamen](https://wordpress.org/support/users/tkamen/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/email-notification-issues-2/#post-11418264)
 * Status: not resolved