Title: Email notification issue
Last modified: August 21, 2016

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# Email notification issue

 *  Resolved [dhruvakhanna](https://wordpress.org/support/users/dhruvakhanna/)
 * (@dhruvakhanna)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/email-notification-issue-1/)
 * Hi,
 * When a user buys a product, no email notification is being sent to the user or
   the admin.
 * Jigoshop system info :
 * Jigoshop Version: 1.8.1
    WordPress Version: 3.8.3
 *  Platform: Windows
    Browser Name: Chrome Browser Version: 36.0.1985.125 User 
   Agent String: Mozilla/5.0 (Windows NT 6.0) App leWebKit/537.36 (KHTML, like Gec
   ko) Chrome/36.0.1985.125 Safari/ 537.36
 *  PHP Version: 5.3.27
    MySQL Version: 5.5.36-cll Web Server Info: Apache/2.2.25(
   Unix) mod_ssl/2.2.25 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/
   1.4 FrontPage/5.0.2.2635 mod_perl/2.0.6 Perl/v5.10.1
 *  PHP Memory Limit: 256M
    PHP Post Max Size: 8M
 *  WP_DEBUG: Disabled
 *  WP Table Prefix: Length: 3 Status: Acceptable
 *  Show On Front: posts
    Page On Front: 0 Page For Posts: 0
 *  Session: Enabled
    Session Name: PHPSESSID Cookie Path: / Save Path: /tmp Use
   Cookies: On Use Only Cookies: On
 *  UPLOAD_MAX_FILESIZE: 2MB
    POST_MAX_SIZE: 8MB WordPress Memory Limit: 64MB WP_DEBUG:
   Off DISPLAY ERRORS: N/A FSOCKOPEN: Your server supports fsockopen.
 *  ACTIVE PLUGINS:
 *  Advanced Custom Fields: 3.5.3.1
    Contact Form 7: 3.7.2 Custom Post Widget: 2.4.5
   Extension Works Framework: 1.4.3 Jigoshop: 1.8.1 Jigo Shop FastWay(AU): 1.1.3
   Logo Customizer: 1.1.0 MailChimp: 1.4.1 Mail Subscribe List: 2.1.1 NabTransact
   Direct Gateway for Jigoshop: 1.0 Post Tabs: 2.10.3 SimpleModal Login: 1.0.7 Slide
   Div: 1.2 Types – Complete Solution for Custom Fields and Types: 1.5.4 Uber Login
   Logo: 1.4.1 Ultimate Posts Widget: 1.8.1 WP-Mail-SMTP: 0.9.5 Wysija Newsletters:
   2.5.9.4
 *  CURRENT THEME:
 *  Twenty Thirteen/rylstone: 1.1
 *  ### End System Info ###
 * [https://wordpress.org/plugins/jigoshop/](https://wordpress.org/plugins/jigoshop/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [dhruvakhanna](https://wordpress.org/support/users/dhruvakhanna/)
 * (@dhruvakhanna)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/email-notification-issue-1/#post-5126592)
 * Any response here please?
 *  [nathancoffey](https://wordpress.org/support/users/nathancoffey/)
 * (@nathancoffey)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/email-notification-issue-1/#post-5126683)
 * Yeah Jigoshop, I think I’ve run into this problem now too. Please address.
 *  Plugin Author [Jigoshop Support – Paul](https://wordpress.org/support/users/paulpreston/)
 * (@paulpreston)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/email-notification-issue-1/#post-5126684)
 * nathancoffey, please post your system info…
 * dhruvakhanna: I can guarantee that it’s not a problem with jigoshop.. contact
   your hosting provider, install smtp plugin… and I would suggest upgrading to 
   the latest versions of wordpress and jigoshop.
 *  [nathancoffey](https://wordpress.org/support/users/nathancoffey/)
 * (@nathancoffey)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/email-notification-issue-1/#post-5126685)
 * Yeah it looks like _emails.php is inactive. I will have to uninstall the entire
   plugin and reinstall (with newest version).
 *  Plugin Author [MWSGD](https://wordpress.org/support/users/mwsgd/)
 * (@mwsgd)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/email-notification-issue-1/#post-5126688)
 * [@nathancoffey](https://wordpress.org/support/users/nathancoffey/) — Did this
   resolve? Marking as resolved for now.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Email notification issue’ is closed to new replies.

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 * 5 replies
 * 4 participants
 * Last reply from: [MWSGD](https://wordpress.org/support/users/mwsgd/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/email-notification-issue-1/#post-5126688)
 * Status: resolved