Title: Email Notification is delayed
Last modified: December 29, 2020

---

# Email Notification is delayed

 *  Resolved [phohot](https://wordpress.org/support/users/phohot/)
 * (@phohot)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/email-notification-is-delayed/)
 * Hello!
 * I need help with the email order notification in woocommerce. When an order is
   place, the email get send like 6-7 hours after the order have been place. Can
   someone help me to resolve this? It shouldn’t take this long to get the order
   notification email send to the email.
 * Another problem I’m having is how do I remove the billing address in the order
   notification email once the order have been placed?? please help
 * Thank you,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femail-notification-is-delayed%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Bernat Torras (a11n)](https://wordpress.org/support/users/bernattorras/)
 * (@bernattorras)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/email-notification-is-delayed/#post-13842525)
 * Hi there,
 * > When an order is place, the email get send like 6-7 hours after the order have
   > been place.
 * By default WooCommerce should send these notifications immediately after the 
   customer has placed the order. If it is taking hours to get these notifications
   sent, I suspect that some server issue or conflict in your site is causing this.
 * I’d suggest you to reach your hosting support to see if there have been issues
   with the mail queue or if they can check the mail logs to confirm when they were
   sent.
 * Here you can also read some helpful information about how to troubleshoot email
   issues: [https://docs.woocommerce.com/document/email-faq/](https://docs.woocommerce.com/document/email-faq/)
 * > Another problem I’m having is how do I remove the billing address in the order
   > notification email once the order have been placed?? please help
 * In order to remove these details from your email notifications, you’ll need to
   customize the default notification templates from your child-theme.
 * The template that adds all these customer details is this one:
 * `/woocommerce/templates/emails/email-customer-details.php`
 * You can remove the wanted details from the `$fields` variable before rendering
   them.
 * Alternatively, you can also use the `woocommerce_email_customer_details_fields`
   filter to filter them out.
 * I hope it helps!
 *  Thread Starter [phohot](https://wordpress.org/support/users/phohot/)
 * (@phohot)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/email-notification-is-delayed/#post-13846142)
 * hello,
    thank you for your reply. for removing the customer address in the order
   email notification, I have double check with the theme provider and was able 
   to remove it (along with researching).
 * for the slow delay order email notification, i have reached the hosting support
   just as suggested.
 * I have another problem. Where/how do I edit the email notification for customer
   receipts in order to get a copy of it email to myself automatically as well? 
   for example.
 * When a customer order, and email order notification should be send. another email
   should be send to the customer. (I also want a copy of the receipt send to myself,
   just like the customer copy to know that the payment have been made?)
 *  [Bernat Torras (a11n)](https://wordpress.org/support/users/bernattorras/)
 * (@bernattorras)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/email-notification-is-delayed/#post-13846939)
 * Hi there,
 * > I have another problem. Where/how do I edit the email notification for customer
   > receipts in order to get a copy of it email to myself automatically as well?
   > for example.
 * You can use the `woocommerce_email_headers` filter to CC or BCC any other email
   addresses to these notifications.
 * This may also require custom code, but here you can find a nice tutorial that
   explains this case:
    [https://www.businessbloomer.com/woocommerce-add-to-cc-bcc-order-email-recipients/](https://www.businessbloomer.com/woocommerce-add-to-cc-bcc-order-email-recipients/)
 *  Plugin Support [fevered – a11n](https://wordpress.org/support/users/fevered/)
 * (@fevered)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/email-notification-is-delayed/#post-13872707)
 * Hey there, since we haven’t heard back from you in awhile I’ll mark this thread
   as resolved now. If you have any further questions, I recommend creating a new
   thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Email Notification is delayed’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [fevered – a11n](https://wordpress.org/support/users/fevered/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/email-notification-is-delayed/#post-13872707)
 * Status: resolved