Support » Plugin: HMS Testimonials » Email Notification for New Testimonial Submission Not Working

  • Resolved p_w_d

    (@p_w_d)


    I’m having a problem where none of the email notification functions are working. I’m most concerned about getting the new testimonial submission notification to work, but I’ve tested out whether the notifications work when publishing a testimonial and when updating a testimonial and these do not work either. Any assistance in troubleshooting this problem would be greatly appreciated. Thanks!

    https://wordpress.org/plugins/hms-testimonials/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Jeff K

    (@kreitje)

    You only get an email when a testimonial is submitted through the short code form. It sounds like you might not be using that. Please correct me if I am wrong.

    I am using the short code form code. Specifically, I have used the following short code: [hms_testimonials_form]

    Plugin Author Jeff K

    (@kreitje)

    Ok, and you are chocking the emails for the address listed under the General WirdPress settings right? Also, have you verified it is not going to spam or that the server your site is on is not blocked?

    Yes, absolutely. I checked all of those things before asking for assistance.

    Plugin Author Jeff K

    (@kreitje)

    Sorry, those questions tend to solve a lot of the problems so I have to ask them first. I am traveling this weekend but will definitely look into ASAP.

    Do you have a link to your page I could send a test with?

    Absolutely, I understand completely. I would have asked the same questions. I apologize for the delayed response; I’ve been out of town as well. Here is a link to the development site: http://nhoc.pallaswebdevelopment.com/

    And here is a link to the page with the testimonial form: http://nhoc.pallaswebdevelopment.com/your-story/

    Thanks again for your assistance with troubleshooting this.

    Plugin Author Jeff K

    (@kreitje)

    Hey p_w_d,

    I can’t replicate the issue. Do you have any other WordPress sites on the same server that can send emails?

    Thanks, but I believe that I have resolved the issue on my own. Thanks again for the assistance. It’s appreciated.

Viewing 8 replies - 1 through 8 (of 8 total)
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