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[resolved] Email Notification for New Testimonial Submission Not Working (9 posts)

  1. p_w_d
    Member
    Posted 1 year ago #

    I'm having a problem where none of the email notification functions are working. I'm most concerned about getting the new testimonial submission notification to work, but I've tested out whether the notifications work when publishing a testimonial and when updating a testimonial and these do not work either. Any assistance in troubleshooting this problem would be greatly appreciated. Thanks!

    https://wordpress.org/plugins/hms-testimonials/

  2. Jeff K
    Member
    Plugin Author

    Posted 1 year ago #

    You only get an email when a testimonial is submitted through the short code form. It sounds like you might not be using that. Please correct me if I am wrong.

  3. p_w_d
    Member
    Posted 1 year ago #

    I am using the short code form code. Specifically, I have used the following short code: [hms_testimonials_form]

  4. Jeff K
    Member
    Plugin Author

    Posted 1 year ago #

    Ok, and you are chocking the emails for the address listed under the General WirdPress settings right? Also, have you verified it is not going to spam or that the server your site is on is not blocked?

  5. p_w_d
    Member
    Posted 1 year ago #

    Yes, absolutely. I checked all of those things before asking for assistance.

  6. Jeff K
    Member
    Plugin Author

    Posted 1 year ago #

    Sorry, those questions tend to solve a lot of the problems so I have to ask them first. I am traveling this weekend but will definitely look into ASAP.

    Do you have a link to your page I could send a test with?

  7. p_w_d
    Member
    Posted 1 year ago #

    Absolutely, I understand completely. I would have asked the same questions. I apologize for the delayed response; I've been out of town as well. Here is a link to the development site: http://nhoc.pallaswebdevelopment.com/

    And here is a link to the page with the testimonial form: http://nhoc.pallaswebdevelopment.com/your-story/

    Thanks again for your assistance with troubleshooting this.

  8. Jeff K
    Member
    Plugin Author

    Posted 1 year ago #

    Hey p_w_d,

    I can't replicate the issue. Do you have any other WordPress sites on the same server that can send emails?

  9. p_w_d
    Member
    Posted 1 year ago #

    Thanks, but I believe that I have resolved the issue on my own. Thanks again for the assistance. It's appreciated.

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