Support » Plugin: WooCommerce » Email Notification for New Customer Order not being received

  • I’m having a problem where sometimes we receive a New Order email, and sometimes we don’t. Using PayPal Standard to process orders. I don’t see a pattern for what might be causing the issue. WooCommerce Orders are all listed as On Hold; I just added IPN to PayPal account because I thought that the issue might be related to the order status, but nothing has changed: all orders (including test order we just did) remain listed as ‘On Hold’ and we still aren’t seeing the New Customer Order email. All WooCommerce>>Settings>>Emails seem correct as does the PayPal settings. I don’t understand why sometimes it works and sometimes it doesn’t….any suggestions are very welcome, as I’ve been trying to fix for months now.

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    ### WordPress Environment ###
    
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Viewing 3 replies - 1 through 3 (of 3 total)
  • Have you checked your SMTP logs?

    Thread Starter kathycb

    (@kathycb)

    I need to have someone else in the company check those — is there something in particular they should look for?

    We started experiencing something similar starting yesterday and we use SendGrid to send emails.

    It’s as if some process gets hung up after a PayPal order and no subsequent.

    The emails never make it to sendgrid (from looking at the SendGrid stats)

Viewing 3 replies - 1 through 3 (of 3 total)
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